Accounting Specialist

Fidium; Mattoon (IL); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

401(k) matching

Medical insurance

Rx insurance

Dental insurance

Vision insurance

Disability insurance

Flexible spending account

Health savings account

Life insurance

Tuition reimbursement

Paid vacation

Personal days

Paid holidays

Job summary

Fidium is seeking a customer service specialist for our Mattoon, IL office. The role handles incoming calls for active and disconnect accounts, explains payment options and collection processes, and maintains precise records of all activities. Proficiency with payment processing software and databases is required.

Bilingual Spanish is preferred but not required. The position offers a comprehensive benefits package including 401(k) matching, health, dental, vision, and life insurance, plus paid

Qualifications

• Must have working knowledge of personal computers including Microsoft operating systems and products (Excel and Word)
• Knowledge of customer call handling; adept in soft customer skills to explain, instruct, and advise customers on collections issues
• Ability to work with high-tech systems, payment processing software and customer database software

Responsibilities

• Receives incoming calls for active and disconnect accounts
• Handles inquiries including payments, arrangements and various collection processes
• Keeps detailed records of work activity and assignments
• Proficient with payment processing software and customer databases

Job description

Responsibilities

Classification: Non-Exempt / Bargaining

Receives incoming calls for active and disconnect accounts. Handle various customer inquiries including, payments, arrangements and various collection related processes.

Qualifications

Must have working knowledge of personal computers including Microsoft operating systems and products (Excel and Word)

Knowledge of customer call handling and must be adept in soft customer skills in order to thoroughly explain, instruct, and advise customers on collections issues.

Must keep detailed records of work activity and work assignments.

Ability to work proficiently with high-tech systems, payment processing software and other various customer database software.

Understanding of basic accounting functions extremely beneficial. Proficiency in mathematics required.

Bilingual in spanish is preferred, not required.

Pass required aptitude tests.

Benefits Offered

We are proud to offer a comprehensive and competitive benefits package:

• 401(k) matching
• Medical, Rx, Dental and Vision insurance
• Disability insurance
• Flexible spending account
• Health savings account
• Life insurance
• Tuition reimbursement
• Paid vacation and personal days
• Paid holidays

Salary

Pay range (commensurate with skills and experience): $16.93 - $20.07

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law