Bilingual Customer Service Rep

Spherion Staffing, LLC; Birmingham (AL); On-site; USD 21,000 - 28,000; Full time

Job summary

Spherion Staffing, LLC in Hoover, AL is seeking a courteous Call Center Associate to assist patients and guarantors, answer questions, and provide information with a patient-first approach.

The role requires 1–4 years of experience, no degree required, bilingual English/Spanish, HIPAA confidentiality knowledge, and strong communication skills. Typical hours are 8:00 AM to 5:00 PM, with temp-to-hire opportunities.

Qualifications

• Customer/Client Focus
• Flexibility
• Teamwork Capacity
• Communication Proficiency
• Technical Capacity
• HIPAA and Confidentiality knowledge
• Bilingual in English/Spanish

Responsibilities

• Answer Telephone calls promptly and in a polite and professional manner
• Using sound judgement when handling calls, especially with upset guarantors
• Answer questions and offer other information to provide patient-focused service and a positive impression of the organization
• Maintains patient and family confidence by keeping all information confidential
• Internal Reports

Education

No Degree Required

Job description

Assist people with their questions and concerns

Key Responsibilities

• Answer Telephone calls promptly and in a polite and professional manner
• Using sound judgement when handling calls, especially with upset guarantors
• Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization
• Maintains patient and family confidence by keeping all information confidential
• Internal Reports

Working Hours

8:00 AM - 5:00 PM

Skills

• see required

Education

No Degree Required

Experience

1-4 years

Qualifications

• Customer/Client Focus
• Flexibility
• Teamwork Capacity
• Communication Proficiency
• Technical Capacity
• HIPAA and Confidentiality knowledge
• Bilingual in English/Spanish

Location

Temp to hire in Hoover

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).