Collections Specialist

Optos Ultra-widefield; Marlborough (MA); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Company bonus program

401K plan

Job summary

Optos in Marlborough, MA seeks a Collections Specialist to manage overdue invoices, perform daily collections calls, and set mutually agreed payment schedules while minimizing escalations.

You will generate aging reports, assist internal teams, and strive to improve processes through strong customer service and effective communication.

Qualifications

• Strong pro-active communicator with the ability to influence others.
• Ability to produce high quality work under pressure and within tight timescales.
• An ability to work within tight deadlines and manage time effectively.
• Strong team player with flexible attitude to work priorities.
• Excellent written and verbal communication skills.

Responsibilities

• Manage the collection and resolution of overdue invoices.
• Make daily collections calls to identified accounts.
• Counsel customers to agree on payment schedules and avoid referrals.
• Generate aging reports and provide commentary on past due balances.
• Maintain high customer service standards with internal teams and customers.
• Contribute to best practices in credit and collections through service and process improvements.
• Request refund checks and follow-up disputes.
• Collaborate with Sales and Contracts to resolve credit issues.
• Monitor payments and follow up promptly.
• Seek continuous process improvements with a focus on customer service.

Skills

Proactive communication

Time management

Written and verbal communication

Team player

Ability to work under pressure

Job description

Communicate with customers in various stages of collections to maximize collections results and minimize collections expenses. Provide superior customer service by building relationships with customers and adding value to every interaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage the collection and resolution of overdue invoices.
• Make daily collections calls to identified accounts.
• Answer calls from customers in a responsive, timely, accurate manner. Counsel these customers in an effort to arrive at a mutually agreed upon payment schedule to avoid collection agency referral. Utilize trouble-shooting skills to resolve customer problems and to minimize escalated calls and research.
• Generate aging reports and identify customers past due, provide commentary on past due balances for management review.
• Maintain and deliver high customer service standards when interacting with internal sales organization and customers.
• Strive and contribute toward a best practices credit and collections organization through superior customer service and process engineering.
• Request refund checks, and follow-up disputes.
• Collaborate with Sales and Contracts to resolve credit issues.
• Monitor payments and follow up in a timely manner.
• Maintain initiative and a willingness to improve processes with an emphasis on customer service.

MINIMUM QUALIFICATIONS

• Previous experience in a similar role preferred.
• Strong pro-active communicator with the ability to influence others.
• Ability to produce high quality work under pressure and within tight timescales.
• An ability to work within tight deadlines and manage time effectively.
• Strong team player with flexible attitude to work priorities.
• Excellent written and verbal communication skills.

BENEFITS

At Optos, we offer a highly competitive compensation and benefits package. .

• Eligibility for company bonus program.
• The hourly pay range for this position is $26-28 per hour, based on experience.
• 401K Retirement Savings Plan.

EQUAL OPPORTUNITIES EMPLOYER

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, age or protected veteran status.