Collections Specialist

gtlaw; Phoenix (AZ); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Greenberg Traurig is seeking a Collections Specialist for its Phoenix office on a hybrid basis. You will prepare invoices for Billing Attorneys, collaborate with attorneys, clients and staff, and drive the collections process to ensure timely cash collection.

The role reports to the Collections Supervisor and requires strong communication, attention to detail, and experience with Aderant, Pre-bill Viewer, and Ebilling Hub. Occasional overtime may be required.

Qualifications

• Bachelor's degree or equivalent in Accounting/Finance preferred.
• Minimum three years of Collections experience, preferably in professional services (legal, accounting, insurance, healthcare).
• Exceptional computer skills and ability to learn new software quickly.

Responsibilities

• Prepare invoices for Billing Attorneys and interact with all levels of attorneys, clients, and staff to drive the collection process.
• Assist with AR analysis, ebill invoice rejections, and invoice resubmissions.
• Process client bills using Pre-bill Viewer and Aderant software; submit electronic client invoices and accruals.
• Research and respond to accounting and billing questions; communicate with clients as needed.
• Develop collection-related reports and account reconciliations; maintain collection notes in the system.

Skills

Accounts receivable

Billing

Communication

Attention to detail

Analytical

Aderant

Excel

Education

Bachelor's Degree in Accounting/Finance

Tools

Aderant

Concur

Prebill Viewer

Ebilling Hub

Job description

Join our Revenue Management Team as a Collections Specialist located in our Phoenix office (Hybrid)

Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment.

We are seeking a highly skilled professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities, ensuring efficiency and accuracy in every task. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. With a client-focused mindset and an initiative-taking approach, you will play a critical role in driving success, anticipating needs, and providing strategic solutions. If you are someone who demonstrate initiatives, adaptability, and innovation, we invite you to join our team.

This role will be based in our Phoenix office, on a hybrid basis. This position reports to the Collections Supervisor. The candidate must be flexible to work overtime as needed.

Position Summary

The Collections Specialist is responsible for the accurate and efficient preparation of invoices for various Billing Attorneys. This position will interact with all levels of attorneys, clients and staff to effectively drive the collection process. The candidate will assist with collections, AR analysis, ebill invoice rejections, invoice resubmissions, Credit/Retainers refunds, client calls as needed. Candidate should also be flexible to work overtime as needed.

Key Responsibilities

• Responsible for daily function of collection efforts, including inventory review, regular consultation with attorneys to review issues related to A/R and determine best strategy for collection
• Responsible for accounting functions including but not limited to accounts receivable and billing
• Proactively and efficiently communicates accounts receivable information to office and firm management
• Processes client bills using Pre-bill Viewer and Aderant software
• Submits electronic client invoices and accruals via various e-billing websites
• Researches and responds to accounting and billing questions; communicates with clients as needed
• Reviews and edits pre-bills in response to requests from attorneys and legal support specialists
• Analyzes client balances and client ledgers (payments and applications)
• Application and re-application of deposits, retainers, unapplied cash
• Assists with client refunds
• Reviews client AR balances and collection communication with the Billing Attorney/Business Director/Revenue Director
• Develops and prepares collection and A/R related reports; account reconciliations
• Enters and maintains collection notes into our Dashboard/Aderant Collection system
• Assists with our yearly Internal Audit (researches credits and initiates any refunds, updates the collection notes, etc.)
• Assists with other special projects, ad hoc reports, and activities as needed, and performs additional duties as assigned

Qualifications

Skills & Competencies

• Excellent interpersonal and communication skills (oral and written), professional demeanor, and presentation, including active listening and ability to convey information clearly
• Ability to prioritize workload and adapt to a fast-paced, high-pressure environment to meet strict deadlines to achieve business goals and objectives
• Highly motivated, self-starter who can work well under minimal supervision, as well as take a proactive approach in being team-oriented
• High attention to detail, outstanding organizational skills, and the ability to manage time effectively
• Analytical with strong problem-solving skills, takes initiative and uses good judgment, excellent follow-up skills
• Proactive in identifying accounting issues and providing solutions

Education & Prior Experience

• Bachelor's Degree or equivalent experience in Accounting, Finance, or related field preferred
• Minimum three years of Collections experience, preferably in the professional services industry (legal, accounting, insurance, healthcare
• Exceptional computer skills with the ability to learn new software applications quickly

Technology

• Aderant software, Concur, Prebill Viewer, and Ebilling Hub experience a plus
• Proficiency with Windows-based software, strong Excel preferred
• Understanding of AI capabilities, limitations, and responsible use in a professional environment.
• Familiarity with, or willingness to learn, firm-approved AI tools (e.g., Copilot, ChatGPT, or similar platforms) to support daily workflow and/or improve work quality.

Physical Requirements

While performing the duties of this job, the employee is occasionally required to move from workstation or desk throughout the work area to work independently or with a team to meet with colleagues or supervisor and retrieve work assignments.This po