Collections Specialist

Greenberg Traurig, LLP; Chicago (IL); Hybrid; USD 55,000 - 63,000; Full time

Benefits offered by this job

Discretionary bonus

Health insurance with HSA

401K and retirement benefits

Vacation and sick time

Job summary

Greenberg Traurig, LLP seeks aCollections Specialist for its Chicago office on a hybrid basis. The role supports the Revenue Management team, coordinating with Billing Attorneys, clients, and staff to drive timely receivable collections and maintain strong relationships.

The ideal candidate has at least three years in collections, a related degree or equivalent experience, and strong communication, negotiation, and organizational skills in a fast-paced professional services environment.

Qualifications

• Minimum three years of collections experience, preferably in the legal or professional services industry.
• Bachelor’s degree or equivalent experience in Accounting or Finance preferred.
• Strong communication and negotiation skills with attention to detail and ability to work under pressure.

Responsibilities

• Manages daily collection activities and collaborates with Billing Attorneys to address aged receivable issues and determine collection strategy.
• Meets monthly with Billing Attorneys to review aged balances and provide status to local and firm management.
• Communicates A/R information to office and firm management and prepares collection reports for discussion.

Skills

Collections management

Communication

Organization

Negotiation

Attention to detail

Team collaboration

Work under pressure

Education

Bachelor’s degree in Accounting or Finance

High school diploma

Three years of collections experience

Tools

Aderant Expert

Expert Collections

Ebilling Hub

Microsoft Word, Excel, Outlook

Job description

Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package (if benefits are applicable), along with the opportunity to work within an innovative and collaborative environment.

Join our Revenue Management team as a Collections Specialist located in our Chicago office.

We are seeking a highly skilled professional who thrives in a fast-paced, business driven environment. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. The ideal candidate demonstrates strong problem-solving skills, ensuring accuracy, efficiency, and high-quality results in all aspects of their work. With a dedicated work ethic and a can‑do attitude, you will take challenges with confidence and resilience. If you are someone who demonstrates initiative, adaptability, and innovation, we invite you to join our team.

This role will be based in our Chicago office, on a hybrid basis. Regular in‑office presence is required for day‑to‑day operations, as well as for team meetings, training opportunities, and relationship building.

This role reports to the Billing Manager.

Position Summary

The Collections Specialist supports the firm's Revenue Management team by managing collection activities and partnering with Billing Attorneys to resolve payment issues. This role serves as a liaison among attorneys, clients, and firm staff, helping drive timely and effective collection of receivables while maintaining strong internal and client relationships.

Key Responsibilities

• Manages daily collection activities including inventory review and consultation with Billing Attorneys to address aged receivable issues and determine a collection strategy
• Meets with Billing Attorneys monthly to review aged investment balances and provide status of investment amounts to local and firm management
• Collaborates with both internal and external clients to ensure collection efforts, support and align with the firm’s goals
• Attends monthly collection team call to review outstanding balances, collection progress, payment issues, and follow‑up items
• Prepares collection and A/R related reports for discussion with the Billing Attorneys
• Oversees account reconciliation, prioritizing high‑risk accounts
• Evaluates and recommends best practices on collection efforts
• Contacts clients regarding payments and assesses the collectability of outstanding balances
• Reviews and analyzes short payments, ensuring timely resolution
• Communicates effectively A/R information to office and firm management
• Attends onsite training and conduct business travel as needed
• Flexibility to work overtime

Qualifications

Skills & Competencies

• Highly motivated self‑starter with strong attention to detail and project management skills, outstanding organizational skills, and the ability to work independently
• Exemplifies excellent interpersonal and written/verbal communication, analytical and negotiation skills, consistently maintains a professional demeanor, and thrives in collaborative, team‑oriented environments
• Ability to establish and maintain positive and effective working relationships within all levels of the firm
• Must have the ability to work under pressure to meet strict deadlines
• Exercises discretion when working with confidential, proprietary, and sensitive information

Education & Prior Experience

• High school diploma required; bachelor’s degree or equivalent experience in Accounting or Finance preferred
• Minimum three (3) years of collections experience, preferably in the legal or professional services industry

Technology

• Aderant Expert, Expert Collections, and Ebilling Hub experience preferred
• Proficiency with collection systems, financial systems, and other standard business tools preferred
• Proficiency with Windows‑based software including Microsoft Word, Excel and Outlook required
• Exceptional computer skills with the ability to learn new software applications quickly
• Understanding of AI capabilities, limitations, and responsible use in a professional environment.
• Familiarity with, or willingness to learn, firm‑approved AI tools (e.g., Copilot, ChatGPT, or similar platforms) to support daily workflow and/or improve work quality.

Physical Requirements

While performing the duties of this job, the employee is occasionally required to move from workstation or desk throughout the work area to work independently or with a team to meet with colleagues or supervisor and retrieve work assignments. This position may also be sedentary and require the employee to sit for extended periods of time. Requires manual dexterity to use a phone, enter data into a computer, handle objects, and use office equipment.

Compensation

The expected pay range for this position is: $40.23 - $46.18 per hour. Actual pay will be adjusted based on experience, location, and other job‑related factors permitted by law.

Benefits

• Full time employees may be eligible for a discretionary bonus, health insurance with an optional HSA, short‑term disability, long‑term disability, dental insurance, vision care, life insurance, Healthcare and Dependent Care Flexible Spending Accounts, 401K, vacation, sick time, and an employee assistance program.
• Additional voluntary programs include: voluntary accident insurance, voluntary life, voluntary disability, voluntary critical illness and cancer insurance and pet insurance.
• Commuter and Transit programs may also be available in certain markets.

Equal Employment Opportunity

GT is an EEO employer with an inclusive workplace committed to merit‑based consideration and review without regard to an individual’s race, sex, or other protected characteristics and to the principles of non‑discrimination on any protected basis.

About Us

Greenberg Traurig's global network provides the platform clients need to operate in today's legal marketplace. Our team is recognized by rankings in current Chambers & Partners Guides in jurisdictions and practices around the world, based on thousands of interviews with practicing lawyers and clients. In addition, Greenberg Traurig is proud to have more lawyers listed in The Best Lawyers in America than any other law firm, a position we have held since 2008.

Since 1967, we’ve built our firm by welcoming attorneys and professionals from all backgrounds who share our drive and commitment to excellence. GT thrives on the passion and drive of our people, emphasizing merit, innovation, belonging, and collaboration first. This commitment has been at the center of our story since our founding and has been essential to our and our client’s success.

From our humble beginnings in 1967 in South Florida, our focus has never been changed: serve clients better.

Accommodation Request

If you need a reasonable accommodation as part of the employment selection process, please contact us by sending an email to [e-mail]. In your email please include a description of the specific accommodation you are requesting and a description of the position for which you are applying. If you have a disability that makes it difficult to express your interest in a job through our online application process, or if you require TTY/TDD assistance, please contact us to tell us about your needs.