Collections Specialist

Acro Service Corp; Naperville (IL); Hybrid; < USD 1; Full time

Job summary

Acro Service Corp. is seeking an Associate Credit Representative for a 6-month hybrid contract. The role focuses on contacting customers about past due balances and researching invoicing issues, with escalation to internal teams as needed.

The candidate should have 2–5 years of B2B collections experience, a solid accounting background, and proficiency in Microsoft Excel for reconciling statements. Strong customer service and self-motivation after training are required.

Qualifications

• Commercial (B2B) collection experience required (2-5 years).
• Background in accounting to support research on debit/credits on customer accounts.
• Ability to be self-motivated after training.
• Needs to know Microsoft Excel (basic commands for statement reconciliation).
• Accounting understanding, Bill Collections.

Responsibilities

• Contacting customers on past due balances via email and phone.
• Identify, document invoicing issues and communicate to internal stakeholders.
• Research and reconcile debit/credits and payments on customer accounts.
• Deal with upset customers in a professional manner.
• After training, resolve past due balances without assistance from the Manager.

Skills

B2B collections

Accounting background

Self-motivation

Excel basics

Billing/Collections

Tools

Microsoft Excel

Job description

Position Title: Associate Credit Representative (Hybrid)

Duration: 06 months Contract on W2 (Possible extension)

Position Description

• Job Responsibilities
• Contacting customers on past due balances via email and phone.
• Ability to listen, identify, and document invoicing issues and communicating to internal stakeholders.
• Need to be able to research and reconcile debit/credits and payments on customer accounts.
• Need to be able to deal with upset customers in a professional manner.
• After training, will need to have an internal drive to resolve past due balances without assistance from the Manager.

Required Skills

• Commercial (B2B) Collection Experience required (2-5 years)
• Background in accounting to support research on debit/credits on customers' accounts.
• Ability to be self-motivate after training
• Needs to know Microsoft Excel (basic commands for statement reconciliation)
• Accounting understanding, Bill Collections