Collections Specialist

CORT; Olde West Chester (OH); Hybrid; Full time

Job summary

A leading company in furniture rental seeks an Entry Level Collections Specialist for a full-time position in West Chester, OH. This role offers a supportive working environment focused on teamwork and involves evaluating payment situations and enhancing customer relationships. Candidates should possess at least 2 years of collections experience and strong communication skills, with an option for a hybrid working schedule after training.

Benefits

Hourly pay rate

Weekly pay

Quarterly bonus opportunities

Paid training

Comprehensive health insurance

401(k) retirement plan with company match

Paid vacation and sick days

Tuition reimbursement

Employee discounts

Qualifications

• At least 2 years of collections experience required.
• Experience in a call center setting preferred.
• Ability to manage time-sensitive tasks efficiently.

Responsibilities

• Evaluate information about customers who haven't paid and make payment arrangements.
• Resolve customer service issues, explain charges, and handle account problems.
• Foster relationships with customers as a basis for successful collections.

Skills

Verbal communication

Written communication

Problem solving

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

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Overview

Calling all experienced Collections Specialists! Are you tired of a large call center environment? Auto dialer burnout? CORT Furniture Rental is

Overview

Calling all experienced Collections Specialists! Are you tired of a large call center environment? Auto dialer burnout? CORT Furniture Rental is hiring immediately for a Full-time Consumer Collections specialist in West Chester, OH. We offer a great working environment: a small, cohesive team working together to deliver success.

We are looking for someone with at least 1 year of collection experience who wants to be a part of our small team based in the West Chester, OH area.

During the training period, this is an onsite role that reports to the office each day, however, after training, employees will have the option to work a hybrid schedule with 3 days in office and 2 days from home.

Work Schedule: M-F 8am-4:30pm

What We Offer

• Hourly pay rate; weekly pay; quarterly bonus opportunities; paid training; 40 hours/week
• Promote from within culture
• Opportunity to work alongside a tenured team with career growth and mentorship opportunities
• Comprehensive health insurance (medical, dental, vision) available on the first of the month after your hire date
• 401(k) retirement plan with company match
• Paid vacation, sick days, and holidays
• Company-paid disability and life insurance
• Tuition reimbursement
• Employee discounts and perks
  
  

Responsibilities

As a Collections Specialist, you’ll evaluate information about customers who haven’t paid us and make payment arrangements. To do that, you may have to solve customer service problems, explain charges, research issues in the customer’s account, or solve other problems that are preventing payment. Our business is successful based on the relationships that we foster. If that is important to you, this role may be a fit.

Qualifications

• 2 years of collections experience
• Great verbal and written communication skills, with the ability to communicate in an assertive manner
• The desire and ability to work independently and manage a workload that contains time-sensitive tasks, which means you’ll also have to manage and prioritize problems effectively
• 2 or more years of customer service or accounting experience in a call center setting
• High school diploma or equivalent
• Proficiency in Microsoft Office products including outlook, word, and excel
  
  

About CORT

CORT, a part of Warren Buffett’s Berkshire Hathaway, is the nation's leading provider of transition services, including furniture rental for home and office, event furnishings, destination services, apartment locating, touring and other services. With more than 100 offices, showrooms and clearance centers across the United States, operations in the United Kingdom and partners in more than 80 countries around the world, no other furniture rental company can match CORT's breadth of services.

For more information on CORT, visit https://www.cort.com.

Working for CORT

For more information on careers at CORT, visit https://careers.cort.com/

This position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. Pursuant to the Fair Chance Hiring Ordinance for participating locations, CORT will consider all qualified applicants to include those who may have criminal history records. Check your city government website for specific fair chance hiring information.

CORT participates in the E-Verify program.

Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa at this time.

EEO/AA Employer/Vets/Disability

Applications will be accepted on an ongoing basis; there is no set deadline to apply to this position. When it is determined that new applications will no longer be accepted, due to the positions being filled or a high volume of applicants has been received, this job advertisement will be removed.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Accounting/Auditing and Finance

• Industries

  Furniture and Home Furnishings Manufacturing, Real Estate, and Retail

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