Collections Specialist

Lensa; United States; Remote; Full time

Job summary

A leading financial services company is seeking a Debt Collection Specialist for a remote, entry-level position. This role involves performing collection activities, communicating with debtors, and ensuring compliance with regulations. The position offers a starting pay of $15.71 per hour plus commission, with opportunities to convert to a permanent role.

Qualifications

• 1 year of experience in collections, customer service, telemarketing, or sales.
• Maintain strict confidentiality of sensitive information.
• Solid computer literacy in a Windows environment.

Responsibilities

• Perform collection activities to recover losses from assigned accounts.
• Communicate with debtors regarding the repayment of their delinquent debt.
• Maintain clear and accurate documentation of all attempts and contacts made.

Skills

Negotiation

Problem-solving

Customer service

Education

High school diploma or equivalent (GED)

Job description

2 days ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, Datrose, is seeking professionals. Apply via Lensa today!

Job Description

Job ID#:

26330

Job Category

Professional

Position Type

Contract/W-2

Duration

1 year

Shift

8 - 5 Normal Biz Hours

Positions Available

2

Our client is a leading financial services company and they are seeking aDebt Collection Specialistfor their team. This is atemp to hire position (W2 Only) that is expected to last approximately12 monthswith the opportunity to convert to a permanent position after that. The pay rate is$15.71/hr. plus generous monthly commission.

While this is afully remoterole, you must live within theRochester, NY-Buffalo, NY areato be considered. Veterans are strongly encouraged to apply.

Who We're Looking For

Are you looking to use your excellent customer service skills to help people who owe money restart their payments? In this role, you'll be responsible for performing collection activities to recover losses from assigned accounts. You will be locating and communicating with debtors via telephone and written notices to obtain repayment in full or to establish acceptable payment arrangements. Additionally, you'll resolve non-routine issues as well as perform skip tracing and contract observance functions to ensure compliance of all company, client, and federal and state regulations.

What To Expect As a Debt Collection Specialist

• Communicate with debtors regarding the repayment of their delinquent debt
• Perform skip tracing to locate debtors
• Ensure all accounts are worked within client standards and Federal Regulations, including working within FDCPA, state regulations, department/division & DMO Compliance Policies
• Maintain clear, concise and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specifications
• Participate in continuing education, training in industry career development, including maintaining current knowledge of and comply with all federal and state rules and regulations governing collections including FDCPA, Privacy Act, FCRA, etc.
  
  

Qualifications For Success

• High school diploma or equivalent (GED)
• 1 year of experience in a collections, customer service, telemarketing or sales
• Excellent negotiation, counseling and problem-solving skills
• High-speed internet access (Minimum of 10MB upload speed, 100MB download speed)
• Laptop equipment will be provided to you
• You will not be able to use Wi-Fi or hot spot
• Dedicated, professional home work space
• Maintain strict confidentiality of sensitive information
• Solid computer literacy in a Windows environment
  
  

Job Types: Full-time, Contract, Temporary

Pay: $15.71 per hour

Hours: Monday - Friday 8am-5pm

Location:

Work Location: Remote

• Buffalo, NY
• Rochester, NY
  
  

Datrose is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, pregnancy, status as a parent, age, protected veteran status, family medical history or genetic information, political affiliation, status as a qualified individual with disability, or other non-merit based factors.

Authorization to work in the U.S. is a precondition of employment. Datrose does not sponsor employment visas.

Job Requirements

Minimum Security Clearance

No

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Accounting/Auditing and Finance

• Industries

  IT Services and IT Consulting

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