Virtual Collections Specialist

BCA Financial Services, Inc.; Richmond (VA); Remote; Full time

Job summary

BCA Financial Services, Inc. is hiring a Collection Specialist for a remote position. This role heavily focuses on delivering exceptional customer service and managing account resolutions. Candidates should have a detail-oriented mindset and a strong ability to manage high call volumes. Employees will benefit from a comprehensive benefits package and could earn additional monthly commissions.

Benefits

Monthly commission opportunities

Medical, GAP, Dental, Vision, and Voluntary Life insurance

401k with a company match

Paid time off and paid holidays

Work from home equipment provided

Qualifications

• Detail-oriented with strong communication skills.
• Ability to assist with account resolutions and payment arrangements.

Responsibilities

• Provide exceptional customer service to our client’s customers.
• Assist with account resolution by communicating account information and offering solutions.
• Handle high volumes of inbound and outbound calls.

Skills

Customer service

Communication

Problem-Solving

Job description

REMOTE POSITION- Actively Hiring ($17 per hour with commission opportunities)
LIFE IS SHORT, DO WORK THAT MAKES A DIFFERENCE
BCA Financial Services, Inc.is seeking detail-orientedfull-time Collection Specialists.
Benefits we offer:

• Monday through Friday schedule
• Monthly commission opportunities
• Medical, GAP, Dental, Vision, and Voluntary Life insurance
• 401k with a company match
• Paid time off and paid holidays

The Collections Specialist will:

• Provide exceptional customer service to our client’s customers
• Assist with account resolution by communicating account information, offering solutions, and establishing payment arrangements.
• Handle high volumes of inbound and outbound calls.

Work from home requirements:

• Have aquiet and private workspace
• High speed internet with the ability to hardwire viaethernet from cable modem to your PC. Must be a sufficient speed to support video/web/audio and voice-over-IP (VoIP) (at least 20mbs download and 10mbs upload). Wi-Fi and hotspots are not supported.
• You must meet all the technical requirements prior to the first day of training
• You must live in one of the following states:FL, MO, SC, TX, or VA.
• We will provide you with the equipment needed to be successful

BCA Financial Services, Inc. is an Equal Opportunity Employer and values diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other legally protected status.

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