Collections Specialist

Cornerstone Staffing Solutions, Inc.; Johnson City (TN); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Incentive opportunities

Job summary

Cornerstone Staffing Solutions is actively hiring Loan Servicing Specialists (Collections) to work onsite at a leading manufacturer in Johnson City, TN. The role focuses on managing past-due accounts and negotiation of payment arrangements, with 1–5 years of related experience preferred.

You will work in a fast-paced, performance-driven environment, using Microsoft Office tools to document activity and track progress toward collection goals.

Qualifications

• High School Diploma or GED required; 1–5 years of relevant experience preferred.
• Experience in collections, loan servicing, banking, call centers, financial services, or customer service is a plus.
• Comfortable handling a high volume of outgoing/incoming calls and communicating about sensitive accounts.
• Ability to discuss payment arrangements and document activity accurately in systems; meet performance metrics.

Responsibilities

• Contact customers regarding past-due loan accounts by phone, email, and written communication.
• Discuss and negotiate payment arrangements with customers.
• Document collection activity accurately in company systems.
• Monitor account status and follow up on outstanding balances.
• Answer customer questions and research account information.
• Meet established collection goals, productivity standards, and performance metrics.
• Use Microsoft Office, Outlook, Word, Excel, and internal systems.
• Maintain professionalism and follow company policies and applicable regulations.
• Work closely with the team and management to meet department goals.

Skills

Collections

Loan servicing

Customer service

Call center

Communication

Organization

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Office

Outlook

Excel

Word

Job description

Cornerstone Staffing Solutions is actively hiring Loan Servicing Specialists (Collections) to work onsite at a leading manufacturer in Johnson City, TN.

If you have experience in collections, loan servicing, banking, call centers, customer service, or account management, this could be a great opportunity to get your foot in the door with a company offering long-term potential.

• Pay: Starting at $17.00/hour+
• Schedule: Full-Time, Monday-Friday 8am-5pm | 1 day a week 10am-7pm
• Location: Onsite - Johnson City, TN
• Position: Temp-to-Hire
• Start: Immediate hiring need

What You'll Do

As a Loan Servicing Specialist, you'll work directly with customers to manage past-due accounts, discuss payment options, and help resolve delinquent balances.

Your day-to-day responsibilities will include:

• Contacting customers regarding past-due loan accounts by phone, email, and written communication
• Discussing and negotiating payment arrangements
• Documenting collection activity accurately in company systems
• Monitoring account status and following up on outstanding balances
• Answering customer questions and researching account information
• Meeting established collection goals, productivity standards, and performance metrics
• Using Microsoft Office, Outlook, Word, Excel, and internal systems
• Maintaining professionalism and following company policies and applicable regulations
• Working closely with the team and management to meet department goals

What Makes You a Great Fit?

We're especially interested in candidates who are:

• Experienced in collections, loan servicing, banking, call centers, financial services, or customer service
• Comfortable making and receiving a high volume of phone calls
• Confident communicating with customers about sensitive account matters
• Goal-oriented and motivated by meeting performance expectations
• Organized and able to manage multiple accounts and priorities
• Professional, dependable, and detail-oriented
• Comfortable working in a fast-paced, performance-driven environment
• Proficient with Microsoft Office and Outlook
• Able to maintain excellent attendance and reliability

Education: High School Diploma or GED required. Additional education is a plus but not required.

Experience: 1-5 years of relevant experience preferred.

Why Apply?

This isn't just a short-term job. This is a temp-to-hire opportunity with the potential to become a long-term position for the right candidate.

Incentive opportunities.