Collections Specialist

Mustang Cat; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Mustang Cat is seeking a Collections Specialist to join the Accounts Receivable team. This role focuses on maintaining assigned accounts and ensuring timely collections with a customer-focused approach.

You will manage the collections process, reconcile accounts, and collaborate with Sales on strategies. Must have strong communication, detail orientation, and adherence to AR processes. Equal opportunity employer.

Qualifications

• High school diploma or equivalent.
• Solid understanding of accounting principles and accounts receivable processes.
• Exceptional written and verbal communication skills.
• Strong phone presence and professional negotiation skills.
• Detail-oriented, highly organized, and process-driven.
• Knowledge of customer lending laws and lien laws preferred.
• Excellent customer service and relationship management skills.

Responsibilities

• Monitor and manage collections for accounts receivable.
• Conduct monthly reporting with account notations.
• Prioritize and elevate collections efforts to meet goals.
• Provide top-tier customer service during collections interactions.
• Ensure timely payments in a high-volume environment.
• Process refunds and small balance write-offs as needed.
• Reconcile customer accounts as needed.
• Collaborate with Sales on collection strategies.
• Support additional projects as assigned.

Skills

Accounts receivable

Communication skills

Phone presence

Negotiation

Detail oriented

Organization

Customer service

Relationship management

Education

High school diploma or equivalent

Job description

Now Hiring: Collections Specialist - Accounts Receivable Team

Mustang Cat is actively seeking an experienced Collections Specialist to join our Accounts Receivable team. This role is responsible for maintaining assigned accounts and ensuring timely collection of outstanding receivables. If you have a strong background in collections, a sharp eye for detail, and a customer-focused mindset, this is your opportunity to grow with a trusted industry leader.

What You'll Do as a Collections Specialist:

As a Collections Specialist, you will help drive financial health by managing the collections process, reconciling accounts, and delivering professional service to customers. Your responsibilities will include:

• Monitor and follow up on collections for past‑due accounts receivable
• Conduct monthly reporting with thorough and accurate account notations
• Prioritize and elevate collections efforts to meet and exceed department goals
• Deliver top‑tier customer service during all collections interactions
• Ensure timely payments in a high‑volume, performance‑driven environment
• Process refunds and small balance write‑offs
• Reconcile customer accounts as needed
• Collaborate with the Sales team on collection strategies
• Support additional projects and responsibilities as assigned

Top Benefits for Mustang Cat Team Members:

• Great Work-Life Balance
• Tuition Reimbursement
• Vast Growth Opportunities
• Full‑Time Benefits: Medical, Dental, Vision
• 401(k) with Employer Matching
• Paid Vacation, Sick Time & Holidays
• Opportunities for Overtime
• On‑Site Clinic
• Job Stability with a well‑established company

Qualifications:

• High school diploma or equivalent required
• Solid understanding of accounting principles and accounts receivable processes
• Exceptional written and verbal communication skills
• Strong phone presence and professional negotiation skills
• Detail-oriented, highly organized, and process-driven
• Knowledge of customer lending laws and lien laws preferred
• Excellent customer service and relationship management skills

If you’re a motivated collections specialist with a passion for accounts receivable, strong communication abilities, and the discipline to manage sensitive financial matters, Mustang Cat wants to hear from you. Apply today and join a team that values precision, professionalism, and service.

Mustang Cat is an Equal Opportunity Employer.