Collections Specialist

GreatAmerica; Cedar Rapids (IA); Hybrid; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid parking

Hybrid work arrangements

Service awards

Job summary

A leading financial services firm based in Cedar Rapids is seeking a Portfolio Manager to join their Collections Team. In this entry-level position, you'll handle communication regarding delinquent lease payments and resolve account administrative issues. The role requires strong communication and problem-solving skills along with the ability to manage high call volumes. Competitive compensation, bonuses, and comprehensive health benefits are offered in a supportive team environment.

Qualifications

• Demonstrated ability to perform in a high-intensity, customer-focused environment.
• Proven track record of excellent written and verbal communication skills and negotiation skills.
• Ability to effectively process high-volume incoming/outgoing phone calls.

Responsibilities

• Contact and collect accounts 10–60 days past due to arrange for timely payments.
• Determine why customers are delinquent and overcome obstacles to ensure payment.
• Work in a solution-oriented team environment that includes customer support.

Skills

Communication skills

Problem-solving

People skills

Education

High school graduate or equivalent

Job description

GreatAmerica Financial Services is a highly successful entrepreneurial company providing equipment financing to businesses across the United States. Our exemplary customer service, principle-centered business philosophy, and team-based operating approach are key to our success and growth.

Position Overview

We are looking to add a key member to our Collections Team. The Portfolio Manager handles outbound and incoming communication related to outstanding delinquent lease payments and is responsible for resolving account administrative delinquencies for GreatAmerica customers. The Portfolio Manager investigates and determines why customers are delinquent on lease agreements and works in a cross‑functional team to support portfolio management issues.

Responsibilities

• Contact and collect accounts 10–60 days past due to arrange for timely payments
• Process phone calls, internal inquiries, meetings, and other requests simultaneously
• Conduct research and correspondence regarding customer disputes and collection problem inquiries
• Work in a solution‑oriented team environment that includes customer support—handling inbound and outbound calls for both internal and external customers regarding billing, taxation, insurance, maintenance, contract terms, purchase options, and account history
• Determine why customers are delinquent and overcome obstacles to ensure payment
• Maintain an expectation to work 36 accounts per day
• Live the GFSC principles and participate in cross‑functional team efforts/training as required

Education

• High school graduate or equivalent

Experience

• Desired: collection experience in financial services—leasing or equivalent—though not required

Other Requirements

• Demonstrated ability to perform in a high‑intensity, customer‑focused environment
• Proven track record of excellent written and verbal communication skills and negotiation skills
• Ability to research, analyze, and resolve problems
• General math and computation skills—oral
• People skills
• Ability to follow processes and procedures
• Ability to effectively process high‑volume incoming/outgoing phone calls

Financial Benefits

• Competitive compensation
• Monthly bonuses for eligible employees
• 401(k) and company match
• Annual profit sharing
• Paid time off

Health, Wellbeing, and Family Planning Benefits

• Paid vacation—starting at 80 hours annually for employees in their first year of service
• Paid sick days—10 per year with a conversion option for unused time
• Ten paid holidays per year
• Gym reimbursement
• Health insurance
• Dental insurance
• Vision insurance
• Short‑term and long‑term disability
• Company‑paid life insurance
• Flexible spending accounts (FSA)
• Health savings accounts (HSA)
• Employee assistance program
• Parental leave

Education And Career Planning Benefits

• Tuition assistance
• Networking opportunities
• Leadership development opportunities

Perks

• Paid parking
• Service awards
• Hybrid work arrangements
• Business casual environment
• A strong organizational culture focused on our greatest asset: you!

If your experience aligns closely, please apply. We value diverse backgrounds and adding new perspectives. We encourage you to apply if you can make a strong impact in this role at www.greatamerica.com/careers.

Please note, applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment visa.

Seniority level

Entry level

Employment type

Full-time

Job function

Accounting/Auditing and Finance