Collections Specialist - Merchant Services

Deluxe Corporation; Fort Worth (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Healthcare (Medical, Dental, Vision)

Paid Time Off

Employer-Matched Retirement Plan

Employee Stock Purchase Plan

Short-Term and Long-Term Disability

Tuition Reimbursement

Job summary

Deluxe Corporation is looking for a Collections Specialist in Fort Worth, Texas, to handle delinquent accounts and facilitate payment plans. The ideal candidate must possess excellent communication, organizational, and customer service skills.

The role emphasizes attention to detail and professionalism in customer interactions while offering various benefits, including healthcare and paid time off.

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Qualifications

• Education: HS/GED required.
• 0 years of experience preferred but not mandatory.
• Must be 18 years or older.

Responsibilities

• Collect payment on delinquent leasing and processing accounts.
• Send reports to credit bureaus when necessary.
• Respond to disputes and locate individuals with unpaid debts.
• Review bankruptcy cases and send collection letters.

Skills

Excellent communication skills

Customer service skills

Administrative skills

Attention to detail

Organizational skills

Ability to manage confidential information

Education

High School Diploma or GED

Tools

Basic Computer Skills

Job description

Now is your chance to join an organization that drives change. We’re a company that’s consistently on top employer lists.

Why join us:

• There is a reason we boast numerous awards like “Great Place to Work Certified” and “Best Place to Work” For Moms, Dads, LGBTQ, and VETS (just to name a few). At Deluxe, we know that great people make a great organization.
• We value our people so offer the typical benefits (401K, PTO, Medical, Dental) PLUS: Flexible time off, volunteer time off, paid maternity/paternity leave, tuition reimbursement, pet bereavement and more!
• A culture that keeps people. 42% of our team has been here over 10 years. When we asked our team why, we heard the people, benefits, family/home time, diversity, and team culture.

As a Collections Specialist, an individual will attempt to seek terms that are favorable to both the client and First American. The responsibilities of this position include contacting lease customers with outstanding debt or delinquent accounts. Other responsibilities include calling past due and charge‑off accounts; working out payment plans, skip tracing and sending out collection letters. The ideal candidate will have excellent communication skills, motivation, customer service skills, administrative skills and good work habits.

Key Responsibilities

• Collect payment on delinquent leasing and processing accounts.
• Sends reports to credit bureaus when necessary.
• Responds to disputes.
• Locates individuals with un‑met financial responsibilities.
• Reviews bankruptcy cases.
• Sends out collection letters and invoices.

Uses superior customer‑oriented telephone etiquette to get information. Greets callers, establishes rapport, projects a professional tone, handles complaints and records statistics on each call.

Professional Skills

• Exhibits meticulous attention to detail. Is committed to producing accurate and high‑quality work.
• Demonstrates persistence, overcomes obstacles, and strives to improve skills and achieve goals.
• Updates clients, superiors, and peers based on information needs.
• Can be trusted to handle extremely confidential and sensitive information.
• Capable of facilitating discussion between individuals with different perspectives.
• Has effective organizational skills. Keeps files and work area organized.

Basic Qualifications

• Education and Experience: HS/GED; 0 years.
• Basic computer knowledge and skills.
• Must be 18 years of age or older.

Preferred Qualifications

• Education and Experience: HS/GED; 0 years.
• Preferred candidate has a minimum of one (1) year collections experience.

Benefits

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement

Deluxe Corporation is an Equal Employment Opportunity employer

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability

If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [e-mail].