Sales Support Specialist

GreatAmerica; Cedar Rapids (IA); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid Parking

Service Awards

Hybrid work arrangements

Business casual environment

Tuition Assistance

Job summary

GreatAmerica in Cedar Rapids, Iowa, seeks a Sales Support Specialist to ensure seamless execution of financing programs and enhance customer satisfaction. The role includes providing support throughout the sales process and building strong relationships with customers.

Ideal candidates are organized and energetic, with a high school diploma and one year of experience in customer relations or financial services preferred. GreatAmerica offers competitive compensation, bonuses, and comprehensive health benefits.

Qualifications

• 1+ year of customer relationship or financial services experience preferred.
• Ability to navigate multiple systems.

Responsibilities

• Provide prompt, accurate, and consistent support that meets or exceeds quality metrics.
• Proactively identify and resolve issues ensuring smooth transactions.
• Educate customers on the leasing process and execute tailored solutions.

Skills

Customer Orientation

Accountability & Tenacity

Active Listening

Detail-Oriented

Education

High school diploma required

Bachelor’s degree in Business or related field preferred

Tools

MS Office

Job description

GreatAmerica Financial Services is a highly successful entrepreneurial company providing equipment financing to businesses across the United States. Our exemplary customer service, our principle-centered business philosophy and our team-based operating approach are key to our success and growth.

At GreatAmerica, our Sales Support team members are integral to delivering the GreatAmerica Experience. We prioritize our customers' journey, ensuring every interaction is seamless and personalized. As an extension of sales, we are strategic partners—collaborating closely with our team to understand and address the unique needs of each customer.

As a Sales Support Specialist, you’ll be the go‑to expert for our customers and internal teams, ensuring smooth execution of financing programs and driving value at every step.

• Provide prompt, accurate, and consistent support that meets or exceeds quality metrics.
• Shepherd transactions through each stage of the sales process—from credit decisions to agreement creation and data gathering.
• Proactively identify and resolve issues, ensuring smooth transactions and long‑term customer satisfaction.
• Educate customers on the leasing process and execute tailored solutions that add value.
• Build strong relationships and act as a trusted advisor, consulting on services and capabilities that benefit the customer.
• Partner with sales teams to propose strategic recommendations and support customer programs throughout the agreement lifecycle.
• Serve as a technical expert in rate calculations and system processes.
• Facilitate onboarding and training for customers, helping their businesses grow efficiently.
• Act as an extension of our customers' organization, delivering solutions with professionalism and care.

We’re looking for someone who is organized, energetic, and thrives in a fast‑paced environment. You’ll need:

Core Competencies

• Honesty & Integrity
• Customer Orientation
• Accountability & Tenacity
• Professional Communication
• Adaptability & Collaboration

Role‑Specific Strengths

• Active Listening & Accuracy
• Time Management & Organization
• Relationship Building & Interpersonal Skills
• Detail‑Oriented & Solution Driven

Qualifications

• High school diploma required; Bachelor’s degree in Business or related field preferred.
• 1+ year of customer relationship or financial services experience preferred.
• Proficiency in MS Office and ability to navigate multiple systems.

Why GreatAmerica?

Our Sales Support Specialists are more than problem‑solvers—they’re strategic partners who help our customers succeed. From personalized service to proactive solutions, our team is dedicated to enhancing customer satisfaction and fostering long‑term relationships. If you’re curious, collaborative, and committed to excellence, you’ll thrive here.

Financial Benefits

• Competitive Compensation
• Monthly Bonuses for Eligible Employees
• 401(k) and Company Match
• Annual Profit Sharing
• Paid Time Off

Health, Wellbeing, and Family Planning Benefits

• Paid Vacation - starting at 80 hours annually for employees in their first year of service.
• Paid Sick Days - Ten (10) per year with a conversion option for unused time.
• Ten (10) Paid Holidays per year
• Gym Reimbursement
• Health Insurance
• Dental Insurance
• Vision Insurance
• Short‑Term and Long‑Term Disability
• Company Paid Life Insurance
• Flexible Spending Accounts (FSA)
• Health Savings Accounts (HSA)
• Employee Assistance Program
• Parental Leave

Education and Career Planning Benefits

• Tuition Assistance
• Networking Opportunities
• Leadership Development Opportunities

Perks

• Paid Parking
• Service Awards
• Hybrid work arrangements
• Business casual environment
• A strong organizational culture focused on our greatest asset: you!

If your experience aligns closely, we encourage you to apply if you can make a strong impact in this role at www.greatamerica.com/careers. We value diverse backgrounds and adding new perspectives.

Please note, applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa.