Collections Specialist

Masis Staffing Solutions; Town of Lancaster (NY); On-site; USD 60,000 - 75,000; Full time

Job summary

Masis Staffing Solutions is seeking a Collections Specialist to manage customer accounts, monitor balances, and drive timely payment collection. You will work directly with customers and internal teams to resolve disputes and support cash flow.

Ideal candidates have 5+ years of collections phone experience, excellent communication skills, and strong organizational habits to document activity and escalate when needed.

Qualifications

• 5+ years of collections phone experience
• Strong customer service and communication skills
• Ability to stay organized and document activity consistently

Responsibilities

• Monitor A/R aging reports and prioritize collection activity
• Contact customers by phone, email, and written correspondence for past-due invoices
• Investigate and resolve billing discrepancies, disputes, and account issues
• Document collection efforts and communications accurately
• Partner with Sales, Customer Service, and Finance to resolve account concerns
• Review payment trends and flag collection riskReconcile accounts and ensure payments are applied correctly
• Prepare weekly/monthly collections status reports
• Escalate significantly delinquent accounts when appropriate
• Support month-end close related to accounts receivable
• Assist with evaluating creditworthiness and recommending credit limit updates
• Follow company policies, accounting procedures, and contractual requirements

Skills

Collections phone experience

Customer service

Communication skills

Dispute handling

Job description

Masis Staffing Solutions is hiring a Collections Specialist to manage customer accounts, monitor outstanding balances, and drive timely payment collection. You’ll work directly with customers and internal teams to resolve disputes, reduce delinquency, and support cash flow—while maintaining strong customer relationships.

Responsibilities

• Monitor A/R aging reports and prioritize collection activity
• Contact customers by phone, email, and written correspondence for past-due invoices
• Investigate and resolve billing discrepancies, disputes, and account issues
• Document collection efforts and communications accurately
• Partner with Sales, Customer Service, and Finance to resolve account concerns
• Review payment trends and flag collection riskReconcile accounts and ensure payments are applied correctly
• Prepare weekly/monthly collections status reports
• Escalate significantly delinquent accounts when appropriate
• Support month-end close related to accounts receivable
• Assist with evaluating creditworthiness and recommending credit limit updates
• Follow company policies, accounting procedures, and contractual requirements

Requirements

• 5+ years of collections phone experience (required)
• Strong customer service and communication skills
• Comfortable handling disputes and difficult conversations professionally
• Ability to stay organized and document activity consistently

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Masis Staffing is committed to providing a workplace free of discrimination, harassment, and retaliation. We are an equal opportunity employer. Applicants, employees, and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation or transgender status), national origin, age (40 or older), veteran status, disability and genetic information (including family medical history).