Collections Specialist

Altec; Birmingham (AL); On-site; USD 40,000 - 55,000; Full time

Job summary

Altec in Birmingham, AL is hiring a Collections Specialist to focus on collecting outstanding lease payments and addressing customer service issues related to payments. Responsibilities include responding to billing inquiries, auditing customer accounts, and coordinating with third-party collection firms.

The ideal candidate will have a High School degree and over 3 years of accounts receivable collections experience, along with strong communication skills and the ability to maintain confidentiality. This position is crucial for ensuring timely payment collections.

Qualifications

• 3+ years of prior accounts receivable collections experience required.
• Ability to maintain company confidentiality.

Responsibilities

• Respond to customer billing inquiries affecting outstanding invoices.
• Perform audits on customer accounts to help resolve billing issues.
• Make courtesy calls to new clients for timely payments.

Skills

Communication skills

Customer service orientation

Ability to work independently

Education

High School degree or equivalent

Job description

Altec Capital Services, a division of Altec, is hiring a Collections Specialist in Birmingham, AL (Corporate Location). This position focuses on collecting outstanding lease payments and working through customer service issues that relate to customer payments. Major responsibilities include the following:

Responsibilities

• Respond to customer billing inquiries that affect payment of outstanding invoices.
• Perform audits on the customer's account and, if necessary, work with lease accountants to reconcile billing issues in a timely manner to expedite customer payments.
• Make courtesy calls to new clients to ensure timely payments and respond to “first bill” inquiries.
• Assist collections manager with coordinating equipment repossession efforts.
• Assist collections manager with third party collection firms who may be working on collecting receivables deemed “bad debt” by Altec Capital.
• Manage default deadlines and mail default notices to customers.
• Promptly contact customer upon receipt of returned checks or ACHs due to non-sufficient funds.
• Document all communications with the customer in LeaseWave.
• Other duties as assigned.

Education, Experience, And Skills Required

• High School degree or equivalent required
• 3+ years of prior accounts receivable collections experience required
• Strong communication skills
• Demonstrate the ability to work independently
• Maintain company confidentiality
• Customer service oriented

Note: Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.

EEO Statement

Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.