Collections Specialist

Insight Global; Baltimore (MD); On-site; USD 45,000 - 70,000; Full time

Job summary

Insight Global is seeking a driven Accounts Receivable/Collections professional to oversee a portfolio of 300–900 corporate clients. You will focus on collecting past-due balances (≥$10,000) while coordinating with internal teams to resolve complex billing issues and discrepancies.

The role requires 2–3 years in AR, collections, or AP in a B2B environment and strong Excel proficiency. You will interact with multiple departments to ensure timely cash collection and account accuracy.

Qualifications

• 2-3 years of Accounts Receivable, Corporate Billing, Collections, or Accounts Payable in a B2B setting.
• Proficient in Excel.

Responsibilities

• Oversee and manage a portfolio ranging from 300-900 clients in the business/corporate realm.
• Handle/collect on past due accounts with balances of at least $10,000.
• Collaborate with internal teams to meet portfolio collection targets.
• Respond to customer inquiries with urgency and escalation when needed.
• Pivot to resolve issues across different client accounts and billing scenarios.
• Maintain high-volume account reconciliations and accurate documentation.

Skills

Accounts Receivable

Collections

Corporate Billing

Accounts Payable

Tools

Excel

SAP

Job description

• 2-3 years of Accounts Receivable, Corporate Billing, Collections, or Accounts Payable in a Business to Business role
• Proficient in Excel

Account and Cash Reconciliations (match customer invoices to payments and solve discrepancies)

Nice to Have Skills & Experience

• SAP experience
• Construction collections industry experience (huge plus)
• Mechanics Liens (monitor unpaid balances and place a claim)

Job Description

These individuals will be responsible for overseeing and managing a given portfolio ranging from 300-900 clients. These clients are strictly in the business/corporate realm and will be dealing with various departments as said client to ensure utmost client satisfaction as well resolved payment for their organization. The primary focus of this position is to handle/collect on customers past due accounts that carry a balance of at least $10,000.

This individual may be responsible for high profile or classified accounts and need to have the ability to navigate conversations with a professional, problem solving demeanor. Additionally, you will be responsible for collaborating with various internal teams, peers, and management to ensure the portfolio expectation is hit on collecting.

Responsibilities include but are not limited to --

• Replying to customers with a sense of urgency
• Escalating situations to the appropriate party or department when needed
• May serve as an escalation point of contact for representatives
• Able to multitask through various client inquiries, billing issues, ad hoc requests, purchase orders, etc.
• Be resourceful and take in information through various scenarios to apply to different clients/accounts
• Scheduling follow up meetings with customers in their given portfolio
• Other duties assigned by management
• Ability to pivot to solve other issues from different clients
• Overall portfolio management with hundreds of clients
• Reconciling accounts with high complexity that contain a large volume