Collections & Resident Relations Specialist

Yes! Communities, Inc.; Novi (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

YES Communities, Inc. in Novi, MI is seeking aCollector to manage rent and fee collections, follow up on delinquencies, and coordinate payments. You may cold call, visit residents, and communicate via text and email to address overdue accounts.

The role also covers office duties such as answering phones, preparing correspondence, and greeting customers, plus collaborating with legal partners and loan teams as needed.

Qualifications

• Excellent oral and written communication skills.
• Self-motivated, independent, with minimal supervision.
• High level of attention to detail.
• Strong conflict resolution and time management skills.
• Proficiency in Microsoft Office and industry-specific software.

Responsibilities

• Collect, process and document collection efforts/payments from residents and assist them with electronic payment set-up
• Answer phones and greet customers in a courteous and professional manner
• Prepare and hand deliver correspondence including collection notices as directed by management
• Maintain office files and equipment, and provide administrative support where needed
• Work with legal counselors and loan partners on collection efforts, loan modifications, and executing legal proceedings
• Provide backup support for the Sales and Leasing Agent or other community team members
• Follow all Fair Housing and proper collection practices
• Additional duties as assigned by management and are subject to change

Skills

Communication skills

Self-motivated

Attention to detail

Conflict resolution

Time management

MS Office

Evening/weekend availability

Education

High school diploma or equivalent

Driver's license (in-state)

Tools

Microsoft Office

Job description

YES Communities, Inc. in Novi, MI is seeking aCollector to manage rent and fee collections, follow up on delinquencies, and coordinate payments. You may cold call, visit residents, and communicate via text and email to address overdue accounts.

The role also covers office duties such as answering phones, preparing correspondence, and greeting customers, plus collaborating with legal partners and loan teams as needed.