Collections Representative (CSR)

Shermeta Law Group; Auburn Hills (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Fitness center access

GEM program

Monthly raffles / contests

Job summary

Shermeta Law Group in Auburn Hills seeks a detail-oriented and self-motivated professional for a customer service/collection position. You will place and receive collection calls, evaluate accounts for potential legal action, perform skip tracing, and manage a variety of customer interactions with professionalism.

Ideal candidates have 2+ years in a collections or customer service role, strong data entry and basic math skills, and the ability to work well in a team.

Qualifications

• 2+ years in a customer service or collections-type role.
• High school diploma or GED required.
• Excellent communication and organizational skills.
• Ability to maintain a professional tone on calls.

Responsibilities

• Place and receive collection calls.
• Evaluate accounts for potential legal action.
• Skip trace to locate debtors.
• Handle a wide variety of customer service call situations.

Skills

Detail-oriented

Self-motivated

Communication skills

Data entry

Basic math

Team player

Professional tone

Goal oriented

Education

High school diploma or GED

Tools

Auto-dialer

Internet

Job description

Auburn Hills based law firm is looking for a detail-oriented and self-motivated individual with excellent communication skills for a customer service/collector position.

Applicants will be required to place and receive collection telephone calls, evaluate accounts for legal action, skip trace and handle a wide variety of customer service call situations.

Applicant Requirements:

• Comfortable with PC based applications such as the Internet and an auto-dialer.
• Excellent communication, analytical, and organizational skills.
• Ability to maintain a professional tone during all call situations.
• Desire to work and excel in a team environment.
• Strong attention to detail.
• Excellent data entry skills.
• Excellent basic math skills.
• Goal-oriented.

Job Requirements:

• Minimum experience preferred: 2+ years in a customer service or collections-type role.
• High school diploma or GED required.

We currently offer the following for this position:

• Competitive hourly wage.
• Bonus program.

Equal Employment Opportunity

Our firm is committed to equal employment opportunity.

Drug Testing/Background Checks

Prior to hire a background check and drug test is required.

Benefits

The Firm offers a competitive benefits package to all eligible employees including paid time off. Additional benefit information, including eligibility, may be further discussed during the interview process.

Voluntary Benefits:

• Medical Insurance - Firm shares 51% of cost.
• Dental insurance.
• Vision Insurance.
• Disability Insurance.
• Voluntary Life Insurance.
• Free access to fitness center located within the building.

Additional Employee Benefits:

• Free access to the on-premises state-of-the-art fitness center and fitness coach/coordinator.
• Peer nomination programs known as GEM (Going the Extra Mile).
• Periodic contests and events to show employee appreciation.
• Monthly "Gimme a Break" raffle. Monthly free 1/2 paid day off to a random employee.
• Shining Star Awards for doing an excellent job on a task.
• Above contest awards (if not stated) are store, amazon, restaurant gift cards or paid time off.
• Year end celebrations for staff with gift giveaways (most years).