Collections Representative

TEKsystems; Fort Worth (TX); Hybrid; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to join their dynamic team. This hybrid role in Fort Worth involves making and receiving calls to assist customers with payment collections and providing exceptional service. You'll have the opportunity to negotiate solutions and manage a queue of accounts, all while ensuring a positive customer experience. With a competitive pay range and a variety of benefits, this position offers a chance to grow in a supportive environment. If you're passionate about helping others and thrive in a fast-paced setting, this role is perfect for you.

Benefits

Medical, Dental & Vision Insurance

401(k) Retirement Plan

Life Insurance

Short and Long-term Disability

Health Spending Account

Transportation Benefits

Employee Assistance Program

Paid Time Off (PTO)

Qualifications

• Excellent communication and customer service skills are essential.
• Ability to negotiate payment solutions effectively.

Responsibilities

• Manage inbound and outbound calls for payment collection.
• Negotiate payment solutions and follow up on pending actions.

Skills

Customer Service Skills

Negotiation Skills

Job description

*Description*

1. Make outbound and take inbound calls from customers for the purposes of:

• Collect payments on live and terminated accounts via phone pay, quick collect, and letters using excellent customer service skills. The outstanding balance may be due to past due payments, lease end charges (mileage, wear and tear, property tax), deficiency balances due to a repossession, or an outstanding amount from a total loss.
• Negotiate payment solutions when the customer needs assistance and follow up when there is pending action required or payment arrangements have expired.
• Provide excellent customer service while handling incoming calls from external and internal customers with phone courtesy.

Manage a queue of assigned accounts.

*Pay and Benefits*

The pay range for this position is $20.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

*Workplace Type*

This is a hybrid position in Fort Worth, TX.

*Application Deadline*

This position is anticipated to close on May 2, 2025.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution, and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe, and Asia, who partner with us for our scale, full-stack capabilities, and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.