Collections Representative - Remote

InteLogix; Tulsa (OK); Remote; USD 10,000 - 60,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten B2B Collections Representative, der remote arbeitet. In dieser Rolle sind Sie der erste Ansprechpartner für Kunden und tragen dazu bei, Probleme zu lösen und eine positive Erfahrung zu gewährleisten. Sie werden kreativ denken, empathisch handeln und Lösungen anbieten, während Sie mit Kunden aus dem ganzen Land kommunizieren. Das Unternehmen bietet Ihnen nicht nur eine umfassende Schulung, sondern auch Vorteile wie medizinische, zahnmedizinische und augenärztliche Versicherungen sowie Karriereentwicklungsmöglichkeiten. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Bezahlte Schulung

Medizinische, zahnmedizinische und augenärztliche Versicherungen

Bezahlte Freizeit

Flexibilität für Remote-Arbeit

Mitarbeiterrabatte

Karriereaufstieg

Früher Zugang zu verdienten Löhnen über PayActiv

Qualifications

• Erfahrung im Call Center oder in der Inkasso-Branche bevorzugt.
• Fähigkeit, mehrere Fenster zu bedienen und eine hervorragende Kundenerfahrung zu bieten.

Responsibilities

• Verwalten Sie die zugewiesene Kundenbasis über Telefon und E-Mail.
• Bearbeiten Sie steuerbezogene Aufgaben und erstellen Sie monatliche Berichte.

Skills

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Kundenorientierung

Microsoft Excel

Mathematische Konzepte

Education

High School Diploma

Bachelor-Abschluss

Tools

Microsoft Excel

Job description

Join to apply for the Collections Representative - Remote role at InteLogix

InteLogix is seeking a B2B Collections Representative to join our organization, remote. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal candidate will have excellent communication skills, problem solving abilities and a customer-focused mindset.

Who We Are

At InteLogix, we know that with the right support, people and clients have the power to progress in incredible ways. For over 65 years, InteLogix has been trusted by a diverse portfolio of clients to provide a full suite of contact center solutions. With over 7,000 employees throughout the Americas and the Philippines, we make lives better; we engage, listen, and resolve consumer concerns and obligations with empathy and innovation.

What’s the role about?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

What’s in it for YOU?

• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Flexibility to work remotely
• Employee Discounts
• Full-time, non-seasonal
• Career Advancement
• Early access to earned wages via PayActiv (up to 50% of earned wages, capped at $500 per pay period)
• Salary Range: Up to $16.00/hour, depending on scope of responsibility, experience, location, and other factors

Responsibilities

• Manage assigned customer base through phone calls and email communication, ensure appropriate documentation
• Handle tax-related tasks, such as sending forms, uploading tax documents, and assisting with form corrections
• Prepare and distribute monthly aging reports for all customers
• Perform monthly offsets with Cost Assurance
• Compile legal packets for defaults and bankruptcies, send Demand letters via FedEx
• Investigate tax claims and conduct payment investigations
• Facilitate balance transfers as needed
• Process bill media suppressions and address change requests
• Reprint invoices upon request
• Collaborate with connectivity management to onboard customers into the Portal
• Manage refunds after verifying no active accounts exist for transfers
• Input disconnects and follow up until completed in systems
• Utilize Microsoft Excel for various tasks
• Analyze datasets, work with spreadsheets, navigate multiple systems; training provided

Qualifications

What We Look for in a Candidate:

• Must be 18 years or older
• High School Diploma or equivalent required, BA degree preferred
• Call Center or Collections experience preferred
• Excellent written and oral communication skills
• Strong Excel skills required
• Ability to apply basic mathematical concepts
• Ability to stay engaged on the phone with minimal distractions
• Computer savvy, capable of operating multiple windows and providing excellent customer experience
• Typing assessment required
• Reliable attendance
• Internet speed of at least 10 Mbps download and 5 Mbps upload (speed test required)
• Dedicated, distraction-free workspace

All offers contingent upon background check completion.