Collections Representative Remote North Carolina Only

Decore-ative Specialties; Boston (MA); Remote; USD 45,000 - 60,000; Full time

Job summary

A leading company is seeking a Collection Representative to assist customers in managing their accounts and maintaining good credit standing. The role involves communication with customers, payment processing, and account management. Ideal candidates will embody core values such as honesty and dedication, and will be responsible for managing high-value accounts effectively.

Qualifications

• Must possess Decore Core Values: Accurate, Honest, Dedicated, Humble, Thorough, Hungry to learn.

Responsibilities

• Communicate with customers via various channels.
• Assist account holders in maintaining good standing.
• Manage customer accounts with balances larger than $100,000.

Skills

Communication

Customer Relationship Management

Problem Solving

Job description

Assist customers in maintaining good credit standing with Decore-ative Specialties. Collect short-paid and outstanding balances on valuable customer accounts while creating and maintaining long-standing customer relationships.

The collection representative will possess all seven Decore Core Values:

Accurate, complete and on-time.

Honest, dependable and do what is right.

Dedicated and hardworking.

Humble and respectful to all

Own it and make it happen.

Thorough and pursue excellence.

Hungry to learn and grow.

Duties and Responsibilities:

• Communicate with customers by email, letter, fax, and telephone.

• Assist account holders in maintaining their accounts in good standing.

• Setup recurring payments and process one-time payments.

• Establish commitments to pay from account holders.

• Research credit worthiness.

• Investigate payment information supplied by carriers to clear shortages.

• Enter credit memos.

• Communicate with our delivery drivers.

• Follow standard work.

• Reduce the volume and number of aging balances.

• Complete ownership of customer account status.

• Add late fees or interest to delinquent accounts.

• Document correspondence with customer.

• Escalate customers to outside collections.

• Successfully manage customer accounts with balances larger than $100,000.

• Manage customer accounts with specialized invoicing and payment procedures.

• Account setup and maintenance functions, as necessary

Candidate must reside in North Carolina.