Collections Representative - Late Stage Fort Worth

EECU; Fort Worth (TX); On-site; USD 40,000 - 65,000; Full time

Job summary

Join a forward-thinking credit union as a Collections Representative in Fort Worth, where you’ll play a vital role in assisting members with their financial obligations. This position focuses on late-stage delinquencies, requiring strong negotiation and communication skills. You'll be responsible for managing accounts that are significantly overdue, ensuring compliance with collection laws while providing support through credit counseling and debt resolution. With a commitment to community service and employee well-being, this established institution offers a supportive work environment for those looking to make a meaningful impact.

Qualifications

• 3+ years of collection experience, preferably in late-stage collections.
• Knowledge of bankruptcy and repossession accounts is essential.

Responsibilities

• Negotiate payment arrangements and conduct skip tracing.
• Handle accounts 90+ days delinquent and support credit counseling.

Skills

Collection Experience

Customer Service

Negotiation Skills

Communication Skills

Bilingual in Spanish

Education

High School Diploma or Equivalent

Job description

Collections Representative - Late Stage Fort Worth

Join EECU as a Collections Representative - Late Stage Fort Worth. Be part of a team that supports members in managing their financial obligations, especially those with late-stage delinquencies.

Job Overview

As a Collections Representative, your responsibilities include negotiating payment arrangements, conducting skip tracing, submitting accounts for repossession, and ensuring compliance with relevant laws. You will handle accounts that are 90+ days delinquent, including charge-offs, and support members through credit counseling and debt resolution processes.

Qualifications

• Minimum 3 years of collection experience in auto, mortgage, or credit card portfolios, with a preference for late-stage collections.
• At least 2 years of customer service experience.
• Knowledge of deceased, bankruptcy, and repossession accounts.
• Understanding of collection laws and bankruptcy laws.
• Effective communication and negotiation skills.
• Ability to work a flexible schedule, including some evenings and Saturdays.
• Bilingual in Spanish preferred.
• High School diploma or equivalent.

Additional Information

EECU is committed to compliance with all applicable laws and regulations, including the Bank Secrecy Act, Anti-Money Laundering, and Fair Debt Collections Act. Candidates will undergo background checks and credit history evaluations.

About EECU

Founded over 90 years ago in Fort Worth, EECU is one of Texas's largest credit unions, serving over 297,000 members with assets exceeding $4 billion. Recognized for community service and employee well-being, EECU offers a supportive work environment and a commitment to 'A Better Way of Banking.'