Collections Representative

Beacon Hill Staffing Group, LLC; Austin (TX); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Beacon Hill Staffing Group, LLC in Austin, TX is seeking a Collections Representative III to manage complex delinquent consumer accounts and provide exceptional member service. This hybrid role requires balancing recovery strategies with a member-focused approach and collaborates across departments to optimize outcomes.

The position operates Monday through Friday, 8:00 AM–5:00 PM, with three days in the office and two days remote.

Qualifications

• 3+ years of consumer collections experience.
• Experience with repossessions, bankruptcies, and loss mitigation.
• Strong communication, negotiation, and customer service skills.
• Attention to detail and problem-solving abilities.

Responsibilities

• Manage early- and late-stage delinquent consumer loan, credit card, and deposit accounts.
• Negotiate repayment arrangements and develop loss mitigation solutions.
• Handle complex accounts involving bankruptcies, repossessions, skip tracing, and legal referrals.
• Process insurance claims, skip claims, and maintain accurate account documentation.
• Serve as a subject matter expert and mentor junior collections team members.
• Analyze collection trends and assist with operational reporting.
• Partner with internal departments and third-party vendors to improve collection strategies.
• Maintain compliance with organizational policies and regulatory requirements.
• Support process improvement initiatives and departmental projects as needed.

Skills

Collections experience

Negotiation

Communication skills

Regulatory compliance

Education

High school diploma

Job description

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing. Our client is seeking a Collections Representative III to join their team in Northwest Austin, TX. This individual will be responsible for managing complex delinquent consumer accounts while providing exceptional member service and protecting the financial interests of the credit union. The ideal candidate will bring strong collections experience, sound judgment, and the ability to balance effective recovery strategies with a member-focused approach. This is a direct-hire, hybrid opportunity based in Austin, TX, offering a competitive salary and comprehensive benefits package. The position operates Monday through Friday from 8:00 AM to 5:00 PM and follows a flexible schedule of three days in the office and two days working remotely.

Key Responsibilities

• Manage early- and late-stage delinquent consumer loan, credit card, and deposit accounts
• Negotiate repayment arrangements and develop loss mitigation solutions
• Handle complex accounts involving bankruptcies, repossessions, skip tracing, and legal referrals
• Process insurance claims, skip claims, and maintain accurate account documentation
• Serve as a subject matter expert and mentor junior collections team members
• Analyze collection trends and assist with operational reporting
• Partner with internal departments and third-party vendors to improve collection strategies
• Maintain compliance with organizational policies and regulatory requirements
• Support process improvement initiatives and departmental projects as needed

Qualifications

• 3+ years of consumer collections experience
• Experience handling repossessions, bankruptcies, and advanced loss mitigation processes
• Strong communication, negotiation, and customer service skills
• Excellent problem-solving abilities and attention to detail
• Ability to mentor team members and collaborate effectively across departments
• High school diploma or equivalent

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Company Profile

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you. Beacon Hill. Employing the Future (TM)