Collections & Repossession Specialist

Paycom - ATS; Lubbock (TX); On-site; USD 36,000 - 52,000; Full time

Job summary

Paycom - ATS in Texas is seeking an Indirect Collector to recover past due accounts and manage deferments. This role involves contacting customers by phone, skip tracing, and coordinating repossessions when needed, including filing paperwork and sending 10-day letters.

The candidate should be patient with strong customer service skills and the ability to handle delinquency in a professional manner. Hours vary to meet business needs.

Qualifications

• Patience and excellent customer service skills.

Responsibilities

• Maintain delinquency and losses within guidelines.
• Make contact with the delinquent customer to verify when a payment will be made.
• Try to help a delinquent customer get the account current in a suitable time frame.
• Take payments over the phone.
• Mail delinquent or formal demand letters.
• Fill out and file repossession paperwork/letters.
• Do condition reports on a repossessed vehicle.
• Pull a delinquent report for customers 10 days past due and above.
• Represent the Bank to the customer in a courteous and professional manner.
• Furnish prompt, efficient, and accurate service.
• Give attention to detail and provide excellent communication skills.
• Maintain work area in a clean, neat, and professional environment.
• Participate in training sessions as required by supervisor.
• Schedule repossessions and schedule payments to be collected.

Skills

Customer service

Patience

Job description

Paycom - ATS in Texas is seeking an Indirect Collector to recover past due accounts and manage deferments. This role involves contacting customers by phone, skip tracing, and coordinating repossessions when needed, including filing paperwork and sending 10-day letters.

The candidate should be patient with strong customer service skills and the ability to handle delinquency in a professional manner. Hours vary to meet business needs.