Collections & Recovery Specialist — Make a Real Impact

Bill Gosling Outsourcing; Hampton (VA); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Growth opportunities

Comprehensive training

Team culture

Diversity & Inclusion

Fun workplace

State-of-the-art offices

Rewarding work

Job summary

Bill Gosling Outsourcing in Hampton, VA is seeking a Collections and Recovery Specialist to help clients recover delinquent loans and past-due accounts. You will negotiate payoffs, settlements, and payment plans with empathy, guiding customers toward financial control while earning strong commissions.

This role emphasizes compliance, skip tracing, and state-specific laws. Join a team that values growth, comprehensive training, and a collaborative culture in a modern office environment where you

Qualifications

• Negotiation with empathy to settle delinquent accounts
• Clear communication and professionalism in collections
• Familiarity with skip tracing and compliance requirements

Responsibilities

• Contact consumers to collect on overdue accounts via calls
• Negotiate payoffs, settlements, and payment plans
• Communicate with respect and empathy to distressed clients
• Document all communications and guide customers through payment systems
• Navigate state-specific collection laws and legal recovery processes
• Manage daily work logs and prioritize accounts
• Perform skip tracing to locate consumers
• Complete required compliance certifications

Skills

Negotiation

Empathy

Communication

Skip tracing

Organizational skills

Compliance knowledge

Job description

Bill Gosling Outsourcing in Hampton, VA is seeking a Collections and Recovery Specialist to help clients recover delinquent loans and past-due accounts. You will negotiate payoffs, settlements, and payment plans with empathy, guiding customers toward financial control while earning strong commissions.

This role emphasizes compliance, skip tracing, and state-specific laws. Join a team that values growth, comprehensive training, and a collaborative culture in a modern office environment where you