Collections and Recovery Specialist

Bill Gosling Outsourcing; Hampton (VA); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Growth opportunities

Comprehensive training

Team culture

Diversity & Inclusion

Fun workplace

State-of-the-art offices

Rewarding work

Job summary

Bill Gosling Outsourcing in Hampton, VA is seeking a Collections and Recovery Specialist to help clients recover delinquent loans and past-due accounts. You will negotiate payoffs, settlements, and payment plans with empathy, guiding customers toward financial control while earning strong commissions.

This role emphasizes compliance, skip tracing, and state-specific laws. Join a team that values growth, comprehensive training, and a collaborative culture in a modern office environment where you

Qualifications

• Negotiation with empathy to settle delinquent accounts
• Clear communication and professionalism in collections
• Familiarity with skip tracing and compliance requirements

Responsibilities

• Contact consumers to collect on overdue accounts via calls
• Negotiate payoffs, settlements, and payment plans
• Communicate with respect and empathy to distressed clients
• Document all communications and guide customers through payment systems
• Navigate state-specific collection laws and legal recovery processes
• Manage daily work logs and prioritize accounts
• Perform skip tracing to locate consumers
• Complete required compliance certifications

Skills

Negotiation

Empathy

Communication

Skip tracing

Organizational skills

Compliance knowledge

Job description

Join a Team That’s Passionate About Making Lives Better!

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!

Are you ready to make a real difference — for customers and the company?

In this role you will help individuals navigate financial hardship while driving real business impact. If you’re someone who thrives in a fast-paced, ever-evolving environment and loves the challenge of meaningful, goal-driven work, this is your opportunity to shine.

Compensation: $15.00 to $17.00 per hour

What You’ll Do:

As a Collections and Recovery Specialist, you’ll play a crucial role in helping clients recover delinquent loan products and past-due accounts. You’ll negotiate payment solutions with empathy and professionalism, empowering consumers to regain financial control — and earning strong commission while doing it.

• Contacting consumers to collect on overdue accounts via outbound and inbound calls

• Negotiating payoffs, settlements, and payment plans

• Communicating with respect and empathy, offering realistic solutions to distressed clients

• Documenting all communications and guiding customers through payment systems (online or IVR)

• Navigating state-specific collection laws and legal recovery processes

• Managing daily work logs, prioritizing accounts, and maintaining call productivity

• Performing skip tracing and using investigative tools to locate consumers

• Completing required compliance certifications per client and regulatory guidelines

Why Join Us?

• Growth Opportunities : We believe in promoting from within and providing opportunities for career advancement.

• Comprehensive Training : We offer extensive paid training to ensure you’re equipped for success.

• Team-Oriented Culture : Work in a collaborative, supportive environment with peers who are passionate about what they do.

• Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.

• Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.

• State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.

• Rewarding Work: Help businesses grow while making a real difference in people’s lives!

Get to Know Us Better!

Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!

Twitter & Instagram: bgocareers

Facebook: Bill Gosling Outsourcing

LinkedIn: Bill Gosling Outsourcing

Website – https://www.billgosling.com/careers

At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.

Bill Gosling Outsourcing – Where your career thrives!