Consumer Loan Collections Specialist II

Tharp Consulting; Raleigh (NC); Híbrido; USD 38.000 - 54.000; Tempo integral

Resumo da vaga

Tharp Consulting in Raleigh, NC is seeking a Collections Specialist to contact members with delinquent consumer loans, assess account status, and work toward resolution in a high-volume, compliant environment.

This hybrid role emphasizes clear communication, meticulous documentation, and collaboration with policy-driven repayment plans, while supporting regulatory requirements in collections operations.

Qualificações

• Strong communication and customer interaction skills for sensitive calls.
• Ability to analyze account information to determine next steps.
• Detail-oriented documentation and familiarity with collections systems.
• Understanding of compliance expectations in collections operations.
• Professional judgment for escalated case support.

Responsabilidades

• Conduct member outreach to discuss delinquency and repayment options.
• Develop repayment plans or loan modifications within policy.
• Document all communications, actions, and outcomes in collections systems.
• Assist with repossession support and manage escalated or complex cases.
• Follow regulatory requirements and internal procedures for collections.

Conhecimentos

Strong communication

Account analysis

Documentation

Regulatory compliance

Escalated case handling

Descrição da vaga

Contact members with delinquent consumer loans to help resolve past-due accounts, reduce losses, and achieve compliance with applicable regulations and internal policies. Handle high-volume inbound and outbound calls, assess account status, and work toward resolution.

Key Responsibilities

• Conduct member outreach to discuss delinquency and repayment options.
• Develop repayment plans or recommend loan modifications within policy guidelines.
• Document all communications, actions, and outcomes in collections systems.
• Assist with repossession support and manage escalated or complex cases as assigned.
• Follow regulatory requirements and internal procedures for collections practices.

Qualifications & Skills

• Strong communication and customer interaction skills for sensitive, high-volume calls.
• Ability to analyze account information and determine appropriate next steps.
• Detail-oriented documentation skills and proficiency with collections systems.
• Understanding of compliance expectations in collections operations.
• Professional judgment and problem-solving skills for escalated case support.

Work Model

Hybrid with periodic on-site time.