Collections Performance Lead (Hybrid)

Enova International; Chicago (IL); Hybrid; USD 51,000 - 57,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) matching + Roth option

PTO & paid holidays

Sabbatical program

Summer hours

Paid parental leave

DEI groups

Employee recognition and rewards

Charitable matching and volunteer day

Job summary

Enova International in Chicago, IL, is seeking an Outbound Collections Supervisor to oversee the day-to-day activities of a collections team. You will coach, train, and mentor representatives in a fast-paced environment to ensure a strong customer experience and maximize efficiency.

This hybrid role reports to the Department Manager and requires at least 3 years of leadership experience in finance or loan operations, excellent communication, and the ability to perform under pressure.

Qualifications

• 3 years of leadership experience in related capacity.
• Experience within the financial industry and/or loan operations.
• Excellent written and verbal communication skills.
• Ability to coach, train, and motivate employees and evaluate their performance.
• Capable of remaining calm under pressure and navigating tense situations, especially during busy hours.

Responsibilities

• Manage metrics, performance criteria, policies and procedures to continuously improve representative's productivity.
• Review quality assurance reports, customer survey responses and error reports and provide coaching to representatives to ensure they are creating the expected customer experience.
• Conduct one-on-one meetings, weekly meetings, coaching sessions, and performance reviews in a timely manner.
• Identify trends and recommend appropriate solutions to improve performance and drive engagement.
• Assist with new hire interviews, hiring decisions and manage the onboarding process for all new hires within your function.

Skills

Leadership

Finance ops

Communication skills

Coaching & training

Calm under pressure

Job description

Enova International in Chicago, IL, is seeking an Outbound Collections Supervisor to oversee the day-to-day activities of a collections team. You will coach, train, and mentor representatives in a fast-paced environment to ensure a strong customer experience and maximize efficiency.

This hybrid role reports to the Department Manager and requires at least 3 years of leadership experience in finance or loan operations, excellent communication, and the ability to perform under pressure.