Collections Ops Leader: Build Teams & Drive Excellence

Coastal Waste & Recycling; Miami (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental & Vision Benefits

401(k) with Company Match

Paid Time Off

Leadership Development Opportunities

Job summary

Coastal Waste & Recycling is seeking an experienced Collections Operations Manager to lead multiple collection operations, coach Operations Supervisors, and drive safety, staffing, and service excellence.

You will own staffing, performance, and development across residential, commercial, and specialty routes, partnering with Dispatch, Customer Experience, and Fleet Maintenance to deliver safe, efficient service. A strong safety mindset is essential.

Qualifications

• Progressive leadership experience in transportation, logistics, waste management, utilities, construction, manufacturing, or another operational environment.
• Experience leading leaders.
• Strong communication, coaching, and business acumen.
• Commitment to safety and customer service.

Responsibilities

• Lead, coach, and develop Operations Supervisors while building a strong pipeline of future operational leaders.
• Own the overall performance of assigned collection operations, including safety, staffing, customer service, route execution, productivity, and financial results.
• Develop Operations Supervisors through regular one-on-one coaching, field observations, leadership development, performance feedback, and succession planning.
• Own staffing strategy for your operation by partnering with Supervisors and the Career Path team to recruit, hire, onboard, develop, and retain exceptional employees.
• Champion Coastal's safety culture by ensuring daily safety huddles, ride-alongs, coaching conversations, safety observations, and safety initiatives across all operations.
• Hold Operations Supervisors accountable for engaged teams, staffing levels, turnover, and a culture of accountability.
• Monitor key metrics—labor, overtime, productivity, route efficiency, customer service, fleet utilization, operating costs—and implement continuous improvement strategies.
• Partner with Dispatch, Customer Experience, Fleet Maintenance, Safety, Career Path, and District leadership to remove barriers and ensure seamless service delivery.
• Conduct regular operational reviews, field visits, and ride-alongs to ensure consistency and identify improvement opportunities.
• Support customer retention by resolving escalated concerns while meeting contractual commitments.
• Lead through change by implementing new initiatives, technology, processes, and best practices.

Skills

Leadership

Leading Leaders

Communication

Coaching

Business Acumen

Safety

Customer Service

Job description

Coastal Waste & Recycling is seeking an experienced Collections Operations Manager to lead multiple collection operations, coach Operations Supervisors, and drive safety, staffing, and service excellence.

You will own staffing, performance, and development across residential, commercial, and specialty routes, partnering with Dispatch, Customer Experience, and Fleet Maintenance to deliver safe, efficient service. A strong safety mindset is essential.