Operations Manager

Coastal Waste & Recycling; Miami (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental & Vision Benefits

401(k) with Company Match

Paid Time Off

Leadership Development Opportunities

Job summary

Coastal Waste & Recycling is seeking an experienced Collections Operations Manager to lead multiple collection operations, coach Operations Supervisors, and drive safety, staffing, and service excellence.

You will own staffing, performance, and development across residential, commercial, and specialty routes, partnering with Dispatch, Customer Experience, and Fleet Maintenance to deliver safe, efficient service. A strong safety mindset is essential.

Qualifications

• Progressive leadership experience in transportation, logistics, waste management, utilities, construction, manufacturing, or another operational environment.
• Experience leading leaders.
• Strong communication, coaching, and business acumen.
• Commitment to safety and customer service.

Responsibilities

• Lead, coach, and develop Operations Supervisors while building a strong pipeline of future operational leaders.
• Own the overall performance of assigned collection operations, including safety, staffing, customer service, route execution, productivity, and financial results.
• Develop Operations Supervisors through regular one-on-one coaching, field observations, leadership development, performance feedback, and succession planning.
• Own staffing strategy for your operation by partnering with Supervisors and the Career Path team to recruit, hire, onboard, develop, and retain exceptional employees.
• Champion Coastal's safety culture by ensuring daily safety huddles, ride-alongs, coaching conversations, safety observations, and safety initiatives across all operations.
• Hold Operations Supervisors accountable for engaged teams, staffing levels, turnover, and a culture of accountability.
• Monitor key metrics—labor, overtime, productivity, route efficiency, customer service, fleet utilization, operating costs—and implement continuous improvement strategies.
• Partner with Dispatch, Customer Experience, Fleet Maintenance, Safety, Career Path, and District leadership to remove barriers and ensure seamless service delivery.
• Conduct regular operational reviews, field visits, and ride-alongs to ensure consistency and identify improvement opportunities.
• Support customer retention by resolving escalated concerns while meeting contractual commitments.
• Lead through change by implementing new initiatives, technology, processes, and best practices.

Skills

Leadership

Leading Leaders

Communication

Coaching

Business Acumen

Safety

Customer Service

Job description

About Coastal Waste & Recycling

At Coastal Waste & Recycling, we're building more than a company, we're building a team. As one of the fastest-growing privately held waste and recycling companies in the Southeast, we're looking for people who take pride in their work, put safety first, and are ready to grow with us.

Lead Leaders. Build Teams. Drive Operational Excellence.

Are you an experienced operations leader who enjoys developing people, building high-performing teams, and driving operational excellence?

As an Operations Manager at Coastal Waste & Recycling, you'll lead Hauling Operations while developing Operations Supervisors, strengthening our safety culture, and ensuring exceptional service for our customers.

At Coastal, our Operations Managers do more than oversee daily operations—they build leaders, strengthen teams, create accountability, and help shape the future of our company.

Your Role

As a Collections Operations Manager, you'll lead multiple collection operations while coaching and developing Operations Supervisors responsible for residential, commercial, and specialty collection services. You'll own staffing, operational performance, employee development, safety, and customer service while partnering with Dispatch, Customer Experience, Fleet Maintenance, Career Path, and other departments to ensure every route is completed safely and efficiently.

What You'll Do

• Lead, coach, and develop Operations Supervisors while building a strong pipeline of future operational leaders.

• Own the overall performance of your assigned collection operations, including safety, staffing, customer service, route execution, employee engagement, productivity, and financial results.

• Develop Operations Supervisors through regular one-on-one coaching, field observations, leadership development, performance feedback, and succession planning.

• Own the staffing strategy for your operation by partnering with Operations Supervisors and the Career Path team to recruit, hire, onboard, develop, and retain exceptional employees.

• Champion Coastal's safety culture by ensuring Operations Supervisors consistently execute daily safety huddles, ride‑alongs, coaching conversations, safety observations, and company safety initiatives across all operations.

• Hold Operations Supervisors accountable for building engaged teams, developing employees, maintaining appropriate staffing levels, reducing turnover, and creating a culture of accountability.

• Monitor key operational and financial metrics—including labor, overtime, productivity, route efficiency, customer service, fleet utilization, and operating costs—and implement strategies for continuous improvement.

• Partner closely with Dispatch, Customer Experience, Fleet Maintenance, Safety, Career Path, and District leadership to remove operational barriers and ensure seamless service delivery.

• Conduct regular operational reviews, field visits, and ride‑alongs to ensure consistency, reinforce company standards, and identify opportunities for improvement.

• Support customer retention by partnering with Operations Supervisors to resolve escalated customer concerns while ensuring contractual service commitments are met.

• Lead through change by implementing new operational initiatives, technology, processes, and best practices across assigned operations.

• Foster collaboration across markets by partnering with fellow Operations Managers to share resources, solve operational challenges, and ensure every customer is served safely and efficiently.

• At Coastal, we win as a team. Operations Managers lead by example, develop exceptional leaders, strengthen our culture, and do whatever it takes to ensure operational success.

What You'll Bring

• Progressive leadership experience in transportation, logistics, waste management, utilities, construction, manufacturing, or another operational environment.

• Experience leading leaders.

• Strong communication, coaching, and business acumen.

• Commitment to safety and customer service.

Why You'll Love Working Here

• Competitive Pay

• Medical, Dental & Vision Benefits

• 401(k) with Company Match

• Paid Time Off

• Leadership Development Opportunities

• Opportunity to build great teams and serve your community.

Coastal Waste & Recycling is proud to be an Equal Opportunity Employer.