Collections Operations Leader - Hybrid, Growth & Compliance

Stellantis Financial Services US; Dallas (TX); Hybrid; USD 95,000 - 125,000; Full time

Job summary

Stellantis Financial Services in Dallas, TX seeks an experienced Senior Manager of Collections Quality Control to lead and train teams, ensure policy compliance, and drive performance across the collection center. The role oversees forecasting, scheduling, reporting, and real-time management while guiding data-driven decisions.

You will analyze workforce metrics, coordinate with internal and external partners, and uphold data security and ethical standards.

Qualifications

• Minimum 5 years in Quality Control roles and at least 3 years in a collections call center environment.
• Leadership experience required for management of teams and performance.
• Strong compliance, data analysis, and process improvement focus.

Responsibilities

• Manage and train associates to meet departmental goals while ensuring compliance with company policies and standards.
• Review accounts for potential repossession or legal action and handle escalated issues with solutions.
• Analyze performance data to drive productivity and strategic decisions.
• Maintain professionalism and effective communication across teams and with partners.
• Coordinate with Directors, Team Managers, Vendors, and other departments to align on goals.

Skills

Leadership

Quality Control

Collections

Compliance

Analytics

Project Management

Communication

Job description

Stellantis Financial Services in Dallas, TX seeks an experienced Senior Manager of Collections Quality Control to lead and train teams, ensure policy compliance, and drive performance across the collection center. The role oversees forecasting, scheduling, reporting, and real-time management while guiding data-driven decisions.

You will analyze workforce metrics, coordinate with internal and external partners, and uphold data security and ethical standards.