Collections Manager II

PSECU Pennsylvania State Employees Credit Union; Pennsylvania; On-site; USD 60,000 - 80,000; Full time

Job summary

PSECU Pennsylvania State Employees Credit Union is seeking a Collections Manager to oversee the Collections Units daily. Responsibilities include managing operations, monitoring loans, and ensuring compliance with regulations.

The ideal candidate will hold a Bachelor’s degree and have two years of supervisory experience in Collections. This position requires a commitment to employee development and adherence to policies.

Qualifications

• Two years’ experience in Collections in a supervisory capacity in an organization of comparable size and complexity.

Responsibilities

• Manage daily operations in Collections, including work queues and employee development.
• Monitor past-due loans and handle consumer loan products and legal actions.
• Assist in training and development of employees and complete quality reviews.

Education

Bachelor’s degree (or equivalent combination of experience and education)

Job description

The Collections Manager is responsible for the daily supervision of the Collections Units.

Responsibilities

• Daily operations supervision and oversight: manage daily operations in Collections, including work queues, phone assignments, and employee development.
• Manage schedules and assignments for effective delinquency and charge‑off management.
• Monitor past‑due loans to prevent charge‑offs and handle consumer loan products, legal actions, and bankruptcy within policy guidelines to optimize recovery.
• Review and resolve escalated calls and account research requests, addressing member issues timely and professionally.
• Assist in training and development of employees and/or management staff; complete quality reviews and agent development; assess employee performance and administer disciplinary action.
• Ensure compliance with relevant laws and regulations and manage risks within assigned responsibilities.
• Evaluate third‑party agencies and conduct annual risk assessments; provide relevant support for their operations.
• Perform other duties as assigned.
• Work a mixed schedule Monday–Friday with variable hours and occasional Saturday shifts; onsite two days a week with Thursday set day in office.

Qualifications

• Bachelor’s degree (or equivalent combination of experience and education).
• Two years’ experience in Collections in a supervisory capacity in an organization of comparable size and complexity.