Collections Officer (Remote – LATAM)

Smart Apartment Data; United States; Remote; USD 11.000 - 18.000; Vollzeit

Zusammenfassung

Smart Apartment Data is seeking an experienced Collections Officer to manage a portfolio of delinquent accounts, make outbound calls and follow up on payments, and maintain accurate records in a fully remote setup. The ideal candidate is persistent and firm without being aggressive, communicates clearly in English, handles objections, negotiates payment arrangements, and maintains meticulous records.

This role focuses on meeting daily and weekly collections targets with US and international

Qualifikationen

• 2+ years of hands-on collections experience managing overdue accounts.
• Experience handling U.S./international customer accounts preferred.
• Strong spoken and written English with clear, direct communication.
• Firm, persistent, and professional approach with good follow-through.

Aufgaben

• Manage a portfolio of delinquent/overdue accounts.
• Make outbound calls and emails to follow up on outstanding payments.
• Handle customer objections and payment delays professionally.
• Negotiate payment arrangements and follow up on commitments.
• Maintain accurate records and next steps.
• Work toward daily and weekly collections targets and KPIs.

Kenntnisse

Collections experience

Outbound calls

English communication

Negotiation

Target-driven

Record-keeping

CRM software

Tools

CRM software

Jobbeschreibung

About the Role

We’re looking for an experienced Collections Officer with several years of hands-on collections experience managing overdue accounts and working with U.S.-based customers. You should be persistent and firm without being aggressive, with strong English communication and follow-through.

What You’ll Do

• Manage a portfolio of delinquent/overdue accounts.
• Make outbound calls and send emails to follow up on outstanding payments.
• Handle customer objections and payment delays professionally.
• Negotiate payment arrangements and follow up consistently on payment commitments.
• Maintain accurate records and next steps.
• Work toward daily and weekly collections targets and KPIs.

What We’re Looking For

• 2+ years of hands-on experience in a dedicated collections role, including experience handling U.S./international customer accounts. (Collections Officer, Collections Specialist, Collections Agent, or Collections Representative) — actively working overdue accounts, negotiating payment arrangements, and managing a delinquent portfolio.
• Experience handling U.S. customers/accounts is strongly preferred.
• Strong spoken and written English.
• Comfortable with high-volume outbound calls.
• Clear, direct, and concise communicator.
• Firm, persistent, and professional.
• Strong follow-through and accountability.
• Comfortable working with targets and performance metrics.

This Role Is Not a Fit If:

• Your experience is primarily in Accounts Receivable, Billing, Credit Analysis, Credit Control, or Accounting, with collections only as a secondary responsibility.
• Your collections experience has primarily involved clerical, reconciliation, or data-entry duties rather than actively managing overdue accounts and negotiating payments.

We Offer:

$1,300-$1,600/month, depending on relevant experience and demonstrated collections expertise.

LATAM-based candidates only. Fully remote.