Collections Specialist

Pavago; United States; Remote; USD 52,000 - 70,000; Full time

Job summary

Pavago is seeking a results-driven Collections Specialist to manage past-due accounts, recover payments, and protect company cash flow in a fully remote role during U.S. business hours.

You will lead outbound outreach, negotiate payment commitments, and resolve billing issues while maintaining professional customer communication. Responsibilities span end-to-end AR management, disputes, and CRM documentation in Salesforce or similar systems, with KPI-driven targets to improve recovery rates and

Qualifications

• Previous experience in collections, accounts receivable, or high‑volume outbound calling.
• Proven negotiation and objection‑handling skills.
• Strong written and verbal English communication.

Responsibilities

• Make 100+ outbound collections calls daily and follow up by phone and email.
• Secure payments, payment commitments, and clear resolution timelines.
• Navigate gatekeepers and connect with decision‑makers on past‑due accounts.
• Investigate billing issues, disputes, and missing information to unlock payments.
• Maintain accurate CRM records and document interactions, commitments, and next actions.
• Track progress, follow up on missed commitments, and prioritize aging balances.

Skills

Outbound calling

Negotiation

Communication (English)

CRM familiarity

Tools

Salesforce

CRM Systems

Accounts Receivable Systems

Aging Reports

Billing Platforms

Email

VOIP/Phone Systems

Microsoft Excel

Google Sheets

Job description

Collections Specialist – Accounts Receivable & Payment Recovery | Remote

Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours

About the Role

At Pavago, one of our clients is hiring a results‑driven Collections Specialist to manage past‑due accounts, recover outstanding payments, and protect company cash flow through consistent, high‑volume collections activity.

This is a performance‑driven outbound role. You’ll be expected to make 100+ outbound calls per day, follow up persistently on overdue balances, resolve billing issues, secure payment commitments, and maintain accurate account records.

You’ll manage accounts from initial outreach through payment or resolution, balancing persistence with professional customer communication.

If you have experience in collections or accounts receivable, are confident handling difficult payment conversations, and perform well against measurable recovery targets, this role is a strong fit.

What You’ll Own

Collections & Payment Recovery

• Make 100+ outbound collections calls daily to customers with past‑due balances
• Follow up consistently through phone and email
• Secure:
  • Payments
  • Payment commitments
  • Clear resolution timelines
• Navigate gatekeepers and connect with appropriate decision‑makers
• Handle payment objections professionally and confidently
• Maintain consistent follow‑up until accounts are resolved
• Prioritize accounts based on aging, balance, and collection status
• Track promised payments and follow up when commitments are missed
• Take ownership of assigned accounts through final resolution

Billing Issues & Dispute Resolution

• Investigate issues preventing payment, including:
  • Billing discrepancies
  • Invoice disputes
  • Missing information
  • Payment delays
• Identify the root cause of outstanding balances
• Coordinate with internal teams to resolve billing issues quickly
• Keep customers informed throughout the resolution process
• Ensure disputed accounts remain actively managed
• Follow up internally and externally until blockers are resolved

CRM & Account Management

• Maintain accurate account records in Salesforce or similar CRM systems
• Document:
  • Outbound calls
  • Emails
  • Customer responses
  • Payment commitments
  • Case updates
  • Follow‑up dates
• Maintain clear visibility into every active collections account
• Keep documentation accurate, complete, and current
• Ensure follow‑up dates and next actions are consistently recorded

Customer Communication

• Communicate firmly but professionally regarding outstanding balances
• Handle difficult payment conversations without unnecessarily damaging customer relationships
• Clearly communicate payment expectations and next steps
• Respond appropriately to objections and payment concerns
• Provide timely updates regarding billing disputes and account resolutions
• Maintain professionalism across every customer interaction

Reporting & Process Improvement

• Track collections activity and account progress
• Monitor payment commitments and recovery outcomes
• Identify recurring issues contributing to delayed payments
• Share insights that can improve:
  • Recovery rates
  • Billing accuracy
  • Collections workflows
  • Payment tracking
• Maintain strong activity and follow‑up discipline
• Help identify opportunities to improve collections efficiency

Requirements

• Previous experience in collections, accounts receivable, or high‑volume outbound calling
• Comfortable making 100+ outbound calls per day
• Strong collections, negotiation, and objection‑handling skills
• Experience following up on overdue balances and payment commitments
• Experience using Salesforce or similar CRM systems
• Strong written and verbal English communication skills
• High attention to detail and documentation accuracy
• Ability to manage a large portfolio of accounts and follow-ups simultaneously
• Strong organizational and time‑management skills
• Ability to remain professional during difficult payment conversations
• Comfortable working independently in a remote environment
• Availability during U.S. business hours

Nice to Have

• Experience in structured or KPI‑driven collections environments
• Accounts Receivable (AR) operations experience
• Billing support or dispute‑resolution experience
• Customer account management experience
• Experience working with aging reports and overdue account portfolios
• Experience improving collections or payment recovery workflows
• Experience supporting U.S.-based customers or businesses

Tools & Technology

Salesforce | CRM Systems | Accounts Receivable Systems | Aging Reports | Billing Platforms | Email | VOIP/Phone Systems | Microsoft Excel | Google Sheets

What Makes You a Strong Fit

You’ll likely thrive in this role if you:

• Are comfortable spending a significant portion of your day making outbound calls
• Stay persistent when customers don’t respond immediately
• Can discuss overdue payments confidently without becoming confrontational
• Know how to handle objections and move conversations toward resolution
• Consistently follow up on payment promises
• Stay organized while managing many accounts simultaneously
• Maintain accurate documentation after every interaction
• Take ownership of outcomes rather than simply completing activities
• Perform well in target‑driven, KPI‑focused environments

What a Typical Day Looks Like

Your day may start by reviewing aging reports and overdue accounts, prioritizing which customers require immediate follow‑up based on balance, age, and previous commitments.

Throughout the day, you’ll make 100+ outbound collections calls, send payment reminders, secure payments or payment commitments, and follow up on previously promised payments.

You’ll also investigate invoice disputes or billing discrepancies, coordinate internally to resolve customer issues, and update Salesforce or other CRM records after each interaction.

In short: you actively manage overdue accounts from initial outreach through payment or resolution, helping protect company revenue and cash flow.

Key Metrics for Success

• 100+ outbound calls completed daily
• Total payments recovered
• Percentage of overdue accounts resolved
• Reduction in aging receivables
• Payment commitment conversion and follow‑through
• Follow‑up consistency
• CRM documentation accuracy
• Speed of billing dispute resolution
• Overall recovery performance

Why This Role Stands Out

• Direct impact on company cash flow and revenue recovery
• Clear and measurable performance expectations
• High ownership over assigned accounts
• Structured, execution‑focused working environment
• Opportunity to strengthen collections, negotiation, and AR expertise
• Fully remote position
• Career growth opportunities into:
  • Senior Collections Specialist
  • Accounts Receivable Operations
  • Billing Operations
  • Revenue Operations

Interview Process

1. Initial Application
2. Spark Hire One-Way Video Interview
3. Recruiter Interview
4. Final Interview
5. Offer & Onboarding