Collections Officer I: Member-Focused Solutions

Cyprus Federal Credit Union; Midvale (UT); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Paid holidays

Birthday off

PTO from day one

Tuition reimbursement

Career development

Bonus opportunities

Job summary

Cyprus Credit Union is seeking a Collections Officer I to balance effective collections with exceptional member service. You will work directly with members to resolve delinquent accounts, understand circumstances, and identify solutions while protecting the Credit Union's interests.

The role requires strong communication, attention to detail, and knowledge of lending products and collection regulations. Monday–Friday schedules with rotating late shifts are typical.

Qualifications

• High school diploma or equivalent.
• Previous collections experience within a financial institution is preferred.
• Knowledge of collection practices and applicable laws and regulations.
• Understanding of lending and loan products preferred.
• Strong communication, problem-solving, and interpersonal skills.
• Excellent attention to detail and accuracy.
• Ability to remain professional and solution-focused during difficult conversations.
• Ability to work effectively both independently and as part of a team.

Responsibilities

• Contact members regarding delinquent loans and accounts to identify solutions and establish payment arrangements.
• Manage collection activity across consumer loans, credit cards, lines of credit, real estate loans, and home equity loans.
• Review account activity and determine next steps based on member circumstances and status.
• Explain payment options, potential collection actions, and resources clearly and professionally.
• Use de-escalation skills to navigate challenging member interactions while maintaining a positive Credit Union experience.
• Document collection activity, member conversations, payment arrangements, and correspondence accurately.
• Monitor delinquent accounts, loan extensions, collateral insurance, and other activity requiring follow-up.
• Research accounts and prepare documentation for potential charge-offs.
• Follow applicable collection laws, regulations, Credit Union policies, and confidentiality requirements.

Skills

Strong communication

Problem solving

Interpersonal skills

Attention to detail

Teamwork

Independent work

Education

High school diploma or equivalent

Job description

Cyprus Credit Union is seeking a Collections Officer I to balance effective collections with exceptional member service. You will work directly with members to resolve delinquent accounts, understand circumstances, and identify solutions while protecting the Credit Union's interests.

The role requires strong communication, attention to detail, and knowledge of lending products and collection regulations. Monday–Friday schedules with rotating late shifts are typical.