Payment Operations Assistant Manager

Tva Credit Union; Knoxville (TN); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health and dental insurance

PTO Leave

401k with employer match

Life and long-term disability coverage

Bonus potential

Job summary

Knoxville TVA Employees Credit Union seeks a detail‑oriented professional to oversee Payment Operations, ensuring accuracy, compliance, and timely reporting. You will assist with product research, vendor contracts, and the rollout of new features.

The role includes budgeting oversight and staff guidance to maintain service quality. The position offers employer-paid health and dental insurance, PTO accrual, and a 401(k) match, with additional benefits including life and disability coverage and

Qualifications

• Education/Experience – High school diploma or GED; one to three years related experience and/or training or equivalent combination of education and experience.
• Certificates and Licenses – ACH or relevant professional industry certification, preferred.

Responsibilities

• Evaluate all areas within Payment Operations for accuracy and compliance.
• Ensure daily and monthly reporting is complete and available in the shared drive.
• Assist in researching and implementing products and services and stay current on vendor changes.
• Review contracts and amendments of vendors and monitor product feature implementations.
• Assist in budgeting for Payment Operations and monitor staff activity and performance.

Skills

Attention to detail

Teamwork

Communication skills

Education

High School Diploma or GED

Tools

Payment systems

Job description

Centerpoint Building
Knoxville, TN 37932, USA

Description

The schedule for this position is Monday - Friday 8:00am - 4:45pm; Saturday 8:30am - 12:30pm - available to staff as needed.

Our Mission is to help Members grow financially.

Our Vision is to be Members' First Choice for all Financial Services.

We can achieve these goals through our commitment to providing excellent service to our membership and our communities. And it all starts with YOU! We are looking for a service-minded individual to join our team in order to continue to provide the high-quality service our members expect from us.

Our full-time team members enjoy a wealth of benefits including employer-paid medical and dental insurance premiums, competitive pay, and a 401(k) plan with an employer match. The great service we provide to our Members is reflected in our team environment and the professional development opportunities our positions offer. People Helping People is what we do every day.

About Us:

Knoxville TVA Employees Credit Union is a not-for-profit, Member-owned, and locally operated financial institution serving the financial needs of its communities of Membership. We have 25 locations throughout East Tennessee and we serve more than 300,000 Members. The Credit Union helps Members grow financially by offering a variety of accounts including: checking, savings and investments. Also offered are competitive loan rates on new and used autos and recreational vehicles, mortgages, personal loans and credit cards.

Pay: Starting Range is $23.00 - $25.00 per hour, depending on work experience

• Employer-paid health and dental insurance monthly premiums
• Accrual of PTO Leave
• Employer-matched 401k, 50% match up to 6% of employee contributions
• Employer-paid Group Life Insurance and Long-Term Disability benefits
• Potential bonus up to 11% of average salary over the past year based on Credit Union-wide goals
• Paid Holidays and Paid Training
• Potential pay increases through additional training opportunities
• Opportunity to earn incentive pay
• The ability to help serve your local community through our mindset of People Helping People!

PRIMARY RESPONSIBILITIES

Evaluate all areas within Payment Operations for accuracy and compliance to better understand the processes, productivity, along with ensuring all compliance and security measures are followed.

Ensure all daily and monthly reporting is complete and available in the shared drive timely.

Assist with research and implementation of products and services. Stay current on changes with products and vendors.

Assist in reviewing contracts and amendments of vendors as needed. Stay up to date on the progress of implementation of new products and features.

Periodically evaluate all third-party vendors for cost. Assist in the decision of future vendor options.

Test new products and methods to ensure they function in a way to provide an excellent member experience.

Assist in training staff and members in all products and features.

Oversee any upgrades or changes made within the Federal Reserve and any applicable Clearing houses.

Focus on effective and efficient product enhancements.

Assist in developing, applying, and evaluating policies for all areas with the Payment Operations.

Assist with establishing and maintaining goals, objectives, benchmarks, accountability, standards, and rewards.

Demonstrate dependability and a commitment to quality and flexibility to ensure the department needs and Credit Union goals are attained.

Assist in guiding and managing the Payment Operations Department, including scheduling adequate staff to ensure efficient department operations, conducting performance reviews, coaching employees, maintaining efficient employee relations, and providing additional training, as needed.

Assist in implementing and monitoring the budgets in relation to Payment Operations.

Assist in monitoring staff activity, including transactions, volume, and errors.

Assist in researching and solving staff and member questions and/or problems.

Keep management informed of any significant problems or concerns.

Work with vendors to ensure products always meet Credit Union standards.

Follow all Credit Union policies, procedures, and regulations.

Represent the Credit Union in a professional manner (including but not limited to appearance, behavior and performance).

Maintain regular and predictable attendance.

Work cooperatively with others.

All other duties as assigned.

QUALIFICATIONS

Education/Experience – High school diploma or general education degree (GED); one to three years related experience and/or training or equivalent combination of education and experience.

Certificates and Licenses – ACH or relevant professional industry certification, preferred.

Qualifications

Education

Required

High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.