Collections Manager - Private Billing & AR Oversight

COMMONWEALTH CARE OF ROANOKE; Roanoke (VA); On-site; USD 67,000 - 68,000; Full time

Job summary

Commonwealth Care of Roanoke is seeking a Collection Manager to supervise private collection billing across all centers in Roanoke, VA. The role focuses on ensuring policy compliance and timely cash flow.

You will collaborate with the Director of Accounts Receivable, lead monthly calls, oversee statements, train staff, and coordinate with outside agencies to manage bad debt and month-end reporting. This full-time position requires strong accounting knowledge and healthcare billing experience.

Qualifications

• High School diploma with emphasis on business courses.
• Demonstrated knowledge of accounting and accounting principles.
• Demonstrated analytical skills and experience with bank statements, bank reconciliations and patient account reconciliations.
• Prefer Healthcare billing experience.
• Demonstrated experience in collections.
• Proficiency in Teams, Microsoft Word, Excel, Power Point and Adobe.

Responsibilities

• Supervise the Private collection billing and follow up making sure the policies and procedures are followed.
• Consult with Director of Accounts Receivable and Regional Business Office Managers on Collections.
• Review/maintain private accounts receivable at or under the company goal along with the center Business Office Manager.
• Facilitate monthly A/R Calls with Director of Accounts Receivable, Regional BOM’s, Center B.O.M.’s, Administrators, and Regional Operations Directors.
• Responsible for refund adjustments executed in accordance with the Business Office P & P.
• Supervise Collection Department Home Office Daily Cash Posting function as well as Resident Trust fund disbursements.
• Oversee monthly private statements and quarterly private statements per policy and procedure.
• Coordinate training of new billing personnel during turnover and continuing education for current staff and backup to Private billing Specialists as needed.
• Plan and attend regular meetings with the Director of Accounts Receivable and other corporate billing staff.
• Responsible for overseeing and reviewing monthly RFMS (Resident Funds) scanning
• Work with local Collection Agency relating to outside bad debt referrals.
• Responsible for month end reports as assigned by Director of Accounts Receivable
• Promote and demonstrate a Service Excellence culture.
• Perform other duties as assigned.

Skills

Accounting knowledge

Analytical skills

Collections experience

Healthcare billing experience

MS Office proficiency

Education

High School diploma with business emphasis

Tools

Teams

Microsoft Word

Microsoft Excel

PowerPoint

Adobe

Job description

Commonwealth Care of Roanoke is seeking a Collection Manager to supervise private collection billing across all centers in Roanoke, VA. The role focuses on ensuring policy compliance and timely cash flow.

You will collaborate with the Director of Accounts Receivable, lead monthly calls, oversee statements, train staff, and coordinate with outside agencies to manage bad debt and month-end reporting. This full-time position requires strong accounting knowledge and healthcare billing experience.