Collections Manager

Creative Financial Staffing, LLC; Chicago (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

Creative Financial Staffing, LLC in Chicago is seeking an experienced Collections Manager to build a new wage garnishments collection function. The role focuses on leading a large portfolio and driving performance while ensuring regulatory compliance.

You will apply analytical thinking, negotiation, and effective communication to optimize recovery and establish best practices. The successful candidate will help shape processes and contribute to a fast-paced, growing team environment with

Qualifications

• Bachelor's degree is required.
• Experience as a Collections Manager or in a collections-focused role is preferred.
• Direct experience collecting consumer debt is highly desirable.
• Experience with wage garnishments is desirable.
• Strong analytical, organizational, and communication skills are essential.
• Ability to manage high-volume portfolios and deliver measurable performance results.

Responsibilities

• Analyze accounts involving outstanding wage garnishments and determine appropriate collection strategies.
• Manage a large portfolio of consumer debt accounts and drive collection performance.
• Identify, implement, and refine collection processes to improve recovery outcomes.
• Maintain accurate account documentation and collection activity records.
• Communicate with consumers regarding repayment obligations and available resolutions.
• Ensure collection activities are conducted in accordance with applicable policies and regulations.
• Help establish and shape a new department, contributing ideas, processes, and best practices.

Skills

Analytical thinking

Negotiation

Communication skills

Education

Bachelor's degree

Job description

Are you an experienced collections professional ready to build something from the ground up? This is an exciting opportunity for a Collections Manager to lead and develop a newly established function focused on collecting outstanding wage garnishments. The ideal Collections Manager will combine analytical thinking, strong negotiation skills, and a proven ability to drive results across a large portfolio of accounts.

As a Collections Manager, you will be responsible for reviewing consumer accounts, evaluating account status, and determining the appropriate next steps to advance the collection process. This role requires someone who can confidently assess complex situations, communicate effectively with consumers, and identify strategies that maximize recovery while maintaining compliance with applicable regulations.

The Collections Manager will oversee a substantial portfolio and will be measured on collection performance and overall portfolio results. Success in this position requires a detail-oriented professional who thrives in a fast-paced environment and can balance strategic decision-making with day-to-day account management responsibilities.

Key Responsibilities

• Analyze accounts involving outstanding wage garnishments and determine appropriate collection strategies.
• Manage a large portfolio of consumer debt accounts and drive collection performance.
• Identify, implement, and refine collection processes to improve recovery outcomes.
• Maintain accurate account documentation and collection activity records.
• Communicate with consumers regarding repayment obligations and available resolutions.
• Ensure collection activities are conducted in accordance with applicable policies and regulations.
• Help establish and shape a new department, contributing ideas, processes, and best practices.

Qualifications

• Bachelor's degree required.
• Previous experience as a Collections Manager or in a collections-focused role.
• Direct experience collecting consumer debt strongly preferred.
• Experience with wage garnishments is highly desirable.
• Consumer debt collections experience preferred.
• Ability to provide specific examples of successful collection strategies and results.
• Strong analytical, organizational, and communication skills.
• Proven ability to manage high-volume portfolios and deliver measurable performance results.
• Prior experience in financial services, engineering or legal background.

Why Consider This Collections Manager Opportunity?

This Collections Manager position offers the rare chance to play a key role in launching and growing a new department. The successful Collections Manager will have significant ownership, visibility, and influence while working in an environment that rewards initiative, accountability, and results. If you are a motivated collections professional looking for your next challenge and the opportunity to make a lasting impact, this Collections Manager opportunity may be the perfect fit.

Compensation range $90,000-$120,000 + commission