Collections & Dispute Resolution Analyst

Veritiv; Carrollton (TX); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Healthcare benefits

401k

Paid time off

Tuition reimbursement

Job summary

Veritiv is seeking a Collections Services Analyst for its Carrollton, TX office. This hybrid role supports credit and collection objectives by managing customer accounts to ensure timely payments and resolving disputes with internal and external partners.

You will work with a team to access and enter invoices, follow up on payment commitments, and document all collection activities while maintaining strong customer relationships.

Qualifications

• 3–5 years experience in collection or related role.
• Strong verbal and written communication skills.
• Proficient with Microsoft Office Suite.
• Ability to manage multiple projects and work under pressure.
• Experience with invoicing processes or third-party invoicing systems.
• Strong customer service orientation and relationship management.

Responsibilities

• Research and resolve customer disputes and issues.
• Enter invoices for customers through the invoicing system to obtain payment.
• Follow up to ensure requests are satisfied and commitments met.
• Document all collection contacts, promises to pay, and information requests.
• Maintain contact with customers regarding delinquent invoices, credit memos, and terms discrepancies.
• Collect information needed to facilitate payment and obtain necessary documents.
• Monitor a portfolio of accounts to facilitate on-time payments and recover delinquent receivables.
• Establish and maintain positive relationships with customers and internal partners.

Skills

Customer service

Microsoft Office

Accounts receivable

Communication

Education

Bachelor's Degree Preferred

Tools

Invoicing system

Job description

Veritiv is seeking a Collections Services Analyst for its Carrollton, TX office. This hybrid role supports credit and collection objectives by managing customer accounts to ensure timely payments and resolving disputes with internal and external partners.

You will work with a team to access and enter invoices, follow up on payment commitments, and document all collection activities while maintaining strong customer relationships.