Collection Services Analyst

Veritiv; Carrollton (TX); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Healthcare benefits

401k

Paid time off

Tuition reimbursement

Job summary

Veritiv is seeking a Collections Services Analyst for its Carrollton, TX office. This hybrid role supports credit and collection objectives by managing customer accounts to ensure timely payments and resolving disputes with internal and external partners.

You will work with a team to access and enter invoices, follow up on payment commitments, and document all collection activities while maintaining strong customer relationships.

Qualifications

• 3–5 years experience in collection or related role.
• Strong verbal and written communication skills.
• Proficient with Microsoft Office Suite.
• Ability to manage multiple projects and work under pressure.
• Experience with invoicing processes or third-party invoicing systems.
• Strong customer service orientation and relationship management.

Responsibilities

• Research and resolve customer disputes and issues.
• Enter invoices for customers through the invoicing system to obtain payment.
• Follow up to ensure requests are satisfied and commitments met.
• Document all collection contacts, promises to pay, and information requests.
• Maintain contact with customers regarding delinquent invoices, credit memos, and terms discrepancies.
• Collect information needed to facilitate payment and obtain necessary documents.
• Monitor a portfolio of accounts to facilitate on-time payments and recover delinquent receivables.
• Establish and maintain positive relationships with customers and internal partners.

Skills

Customer service

Microsoft Office

Accounts receivable

Communication

Education

Bachelor's Degree Preferred

Tools

Invoicing system

Job description

HYBRID ROLE BASED OUT OF OUR CARROLLTON OFFICE

Job Purpose

The Collection Services Analyst is responsible for managing customer accounts to ensure timely payment of outstanding balances. This role works with customers and internal partners to resolve payment issues, reduce delinquency, improve cash flow, and maintain positive customer relationships while supporting the company’s credit and collection objectives.

Job Responsibilities

• Research and resolve customer disputes and issues.
• Gain access to and enter invoices for customers so we can obtain payment via a third party invoicing system.
• Consistent follow up to insure customer information requests have been satisfied and commitments have been met.
• Document all customer collection contacts (both internal and external), specifically promises to pay, agreements and information requests.
• Maintain customer contact (via phone and e-mail) regarding delinquent invoices, credit memos, invalid deductions, on account payments, customer disputes and terms discrepancies.
• Collect relevant information that is needed to affect payment, including obtaining copies of invoices, proofs of delivery, credit memos, details from a DFR and on account payments.
• Monitor a specific portfolio of accounts and initiates action to facilitate on-time payment of invoices and to recover delinquent receivable.
• Establish and maintain positive relationships with customers both internal and external.

Additional Responsibilities & Qualifications

• Strong customer focused orientation. Establish and maintain positive relationships with customers both internal and external.
• Strong organizational and project management skills.

Work Experience

• 3-5 years of related job experience.
• Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
• Basic experience of simple office/operational systems.
• Excellent verbal, written, people, and diplomacy skills are required.
• Experience of planning, managing and organizing resources within short/medium timescales within the overall policy framework.
• Proficient with Microsoft Office Suite.
• Strong customer service skills (friendly, courteous and helpful).

Education

• Bachelor's Degree Preferred

What We Offer

• Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
• Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
• Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
• Healthcare benefits (including medical, dental, vision, and health savings account), life, AD&D, and disability insurance, 401k, paid time off, tuition reimbursement, employee assistance program, and other fringe benefits.

About Veritiv

Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit www.veritiv.com and connect with the Company on LinkedIn.

Veritiv is an Equal Opportunity/Affirmative Action employer.

EEO Policy US | EEO Policy Mexico

This description does not attempt to define the job's essential functions as defined by applicable disabilities law.