Collections & Customer Service Specialist

jobs-rbscorp; New York (NY); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

401K

Medical/Dental/Rx

LTD

Life insurance

Flex Spending

Employee discounts

Company-hosted events

Job summary

Riverhead Building Supply in New York is seeking a Collections/Customer Service Clerk for a full-time role. You will proactively manage customer accounts, pursue outstanding payments, and prepare documents like invoices and collection letters.

The position offers competitive benefits and a salary range of $24.00 to $27.00 per hour, with compensation commensurate with experience and compliant with laws. Strong emphasis on customer relationships and professional communication.

Qualifications

• Decision-making ability and strong attention to detail are essential.
• Excellent organizational skills and professional phone etiquette.
• Ability to work independently or as part of a team with accurate note-taking.
• Experience handling A/R functions, including returned checks.
• Proficiency navigating multiple software systems and Microsoft Office.

Responsibilities

• Proactively manage customer accounts through collections efforts, using data-driven approaches.
• Pursue outstanding payments via outbound calls, emails, and faxes.
• Prepare and send credit memos, invoices, statements, and collection letters.
• Communicate with internal and external customers to verify charges and correct errors.
• Perform account reconciliation.

Skills

Decision making

Attention to detail

Communication skills

Organization

Phone etiquette

A/R experience

Microsoft Office

Customer rapport

Debt recovery

Job description

Riverhead Building Supply in New York is seeking a Collections/Customer Service Clerk for a full-time role. You will proactively manage customer accounts, pursue outstanding payments, and prepare documents like invoices and collection letters.

The position offers competitive benefits and a salary range of $24.00 to $27.00 per hour, with compensation commensurate with experience and compliant with laws. Strong emphasis on customer relationships and professional communication.