Collections & Customer Care Specialist

Riverhead Building Supply Corp; Calverton (MD); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

401K

Med/Dent/Rx

LTD

Life

Flex Spending

Discounts

Job summary

Riverhead Building Supply Corp is seeking a Collections/Customer Service Clerk to manage overdue balances and recover payments. The role emphasizes professional communication with customers and accurate account reconciliation.

We offer a robust benefits package and a supportive team culture in a leading building supplies company serving Long Island, Connecticut, Rhode Island, and Massachusetts.

Qualifications

• Effective decision-making.
• Strong attention to detail.
• Excellent organizational and communication skills with professional phone etiquette.
• Ability to work independently and as a team member.
• Experience with A/R functions and handling returned checks.
• Proficiency navigating multiple software systems, with advanced skills in Microsoft Office Suite.
• Professional rapport with customers.
• Proven collections experience in B2B or retail financial environments.

Responsibilities

• Proactively manage customer accounts through collections efforts to recover overdue balances.
• Pursue outstanding payments via calls, emails, and faxes.
• Prepare and send memos, invoices, statements, and collection letters.
• Communicate with customers to investigate charges and correct errors.
• Perform account reconciliation.

Skills

Decision making

Attention to detail

Organization

Communication skills

Phone etiquette

Teamwork

MS Office

A/R knowledge

Tools

Microsoft Office

Job description

Riverhead Building Supply Corp is seeking a Collections/Customer Service Clerk to manage overdue balances and recover payments. The role emphasizes professional communication with customers and accurate account reconciliation.

We offer a robust benefits package and a supportive team culture in a leading building supplies company serving Long Island, Connecticut, Rhode Island, and Massachusetts.