Collections Specialist

Dev; Tempe (AZ); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Paid holidays

Volunteer time off

Job summary

OneMain Financial is looking for a Collections Specialist to engage with customers, arranging repayment plans and settlements while guiding them through available products and services. The role emphasizes respectful communication across digital channels and requires compliance with FDCPA and state laws.

The ideal candidate will handle inbound and outbound contact, work within a consultative framework, and strive to meet personal and team targets in a supportive, inclusive environment.

Qualifications

• High School Diploma or GED.
• Sales, customer service or collections experience in retail, call center, or B2B environments preferred.
• Active listening and communication.
• Skilled at achieving and exceeding goals.
• Ability to thrive in a fast-paced team environment.

Responsibilities

• Help customers with all financial servicing needs through inbound and outbound contact.
• Negotiate with customers to resolve account matters.
• Maintain and note all appropriate information and documentation on customer and account status.
• Investigate, research, and track consumer information using online skip-tracing tools.
• Work with the team to meet personal and team targets.

Skills

Active listening

Communication skills

Goal achievement

Team player

Fast-paced environment

Education

High School Diploma or GED

Tools

Skip-tracing tools

Job description

Jobs for Humanity is partnering with OneMain Financial to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.

Company Name: OneMain Financial

Job Description

Collections Specialist

At OneMain, Collections Specialists contact customers to help them fulfill their financial obligations by arranging for repayment or settlement of account balances and offering appropriate products or services. Our work focuses on our existing customers with long-term relationships with us. This role will span servicing and collections of personal loans and credit cards. Collection Specialists focus on effective customer communication and assisting customers through digital channels, including web chat, text, and phone communications.

In the Role:

Help customers with all financial servicing needs through inbound and outbound contact.

Work with our clients in a consultative manner, following all applicable laws, policies, and procedures

Negotiate with customers to resolve account matters

Maintain and note all appropriate information and documentation on customer and account status. Collaborate with others on the team involved with collecting and servicing accounts

Investigate, research, and track consumer information using online skip-tracing tools

Work together as both team member and individual contributor in a goal-oriented environment to meet personal and team targets

Maintain compliance with FDCPA (Fair Debt Collection Practices Act) and state regulations

Requirements

High School Diploma or GED

Preferred

Sales, customer service or collections experience in retail, call center, or business-to-business environments is highly preferred

Active listening and communication

Skilled at achieving and exceeding goals

Ability to thrive in a fast-paced team environment

Work Schedule:

The average work week has three days during standard business hours and up to two late nights (up to 8p). The schedule includes at least one Saturday per month, one late Friday and some extended hours at the end of each month.

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:

Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances

Up to 4% matching 401(k)

Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date)

Paid sick leave as determined by state or local ordinance, prorated based on start date

Paid holidays (7 days per year, based on start date)

Paid volunteer time (3 days per year, prorated based on start date)

Key Word Tags

Sales, Retail, Loan Sales, Customer Service, Customer Care, Business Development, New Grad, Newly Graduated, Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, Career, Benefits, Customer experience, Financial Representative, Credit, Leadership, Manager Trainee