District Collections Leader & Coach

myhrhome; Euclid (OH); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

401(k) matching

Employee Stock Purchase Plan

Tuition reimbursement

Paid time off

Paid sick leave

Paid holidays

Volunteer time

Job summary

OneMain Financial seeks Lead Collection Specialists to drive performance across an assigned district by working directly with customers and supporting branch teams. You will use a consultative, solutions-oriented approach to resolve past-due accounts through repayment or settlement options.

The role emphasizes empathy balanced with accountability, strong negotiation, and the ability to coach others toward success, including travel to branches as needed and strict documentation in compliance with

Qualifications

• High School Diploma or GED.
• 2-3 years of related experience in collections, consumer lending, financial services, or account resolution.
• Strong customer service, relationship-building, and negotiation skills.
• Ability to manage a high-volume workload, prioritize effectively, and consistently work toward performance goals.
• Sound judgment, critical-thinking skills, and the ability to make informed decisions.
• Ability to influence, coach, and build trust with customers and colleagues.
• Willingness and ability to travel to branches within and outside the assigned district.
• Ability to successfully complete all required training programs.

Responsibilities

• Manage a high volume of collection activity across an assigned district, with a focus on achieving delinquency goals.
• Contact customers to understand their circumstances and help resolve past-due accounts through repayment or settlement arrangements.
• Use approved tools to identify solutions that support both the customer and the business.
• Negotiate effectively while delivering a respectful and positive customer experience.
• Partner with Branch Managers and branch teams to identify performance trends and provide targeted collections support.
• Train and coach branch team members on delinquency management, account resolution techniques, and collection best practices.
• Work closely with the District Manager to prioritize support based on branch and business needs.
• Maintain accurate and timely account documentation while following all company policies and applicable regulatory requirements.
• Travel to branches within and outside the assigned district as needed. You'll have a primary home branch, and eligible travel will be reimbursed in accordance with company policy.

Skills

Customer service

Negotiation

Relationship-building

Coaching

Education

High School Diploma or GED

2-3 years experience in collections/financial services

Job description

OneMain Financial seeks Lead Collection Specialists to drive performance across an assigned district by working directly with customers and supporting branch teams. You will use a consultative, solutions-oriented approach to resolve past-due accounts through repayment or settlement options.

The role emphasizes empathy balanced with accountability, strong negotiation, and the ability to coach others toward success, including travel to branches as needed and strict documentation in compliance with