Collections Customer Advisor – In-Office, Paid Training

Firstsource Healthcare; Town of Amherst (NY); On-site; USD 34,000 - 42,000; Full time

Job summary

FirstSource Advantage in Amherst, NY is seeking a Customer Service Representative to engage with customers, assess their financial situations, and identify payment options. This in‑office role emphasizes empathy and professionalism.

You will handle inbound and outbound calls, protect confidential information, and work toward performance goals related to call quality and resolutions. FirstSource Advantage offers a supportive team and opportunities for growth.

Qualifications

• High school diploma or GED.
• At least six months of customer service or sales experience.
• Stable work history and a professional demeanor.
• Strong communication, computer, and problem-solving skills.
• Ability to handle confidential information with care and discretion.
• Reliable, self-motivated, and goal-oriented.
• Comfortable working in a performance-driven environment.

Responsibilities

• Speak with customers to understand their financial situations and identify appropriate payment solutions.
• Handle inbound and outbound calls with professionalism, patience, and empathy.
• Help customers work toward resolving their account balances.
• Protect confidential customer information.
• Follow all applicable federal and state regulations and company procedures.
• Work toward performance goals related to call quality, customer resolutions, and collection results.

Skills

Communication

Computer skills

Problem solving

Customer service experience

Education

High school diploma or GED

Job description

FirstSource Advantage in Amherst, NY is seeking a Customer Service Representative to engage with customers, assess their financial situations, and identify payment options. This in‑office role emphasizes empathy and professionalism.

You will handle inbound and outbound calls, protect confidential information, and work toward performance goals related to call quality and resolutions. FirstSource Advantage offers a supportive team and opportunities for growth.