Collections & Account Resolution Specialist

firstsourc; New York (NY); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan with company 


Paid time off

Employee recognition programs

Job summary

FirstSource Advantage in Amherst, NY is seeking an Account Representative to join our collections team in-office. You will speak with customers to understand their financial situations, offer payment solutions, and guide them toward balances resolution while protecting confidential information.

Ideal candidates have at least six months of customer service or sales experience, strong communication and problem-solving skills, and a professional demeanor.

Qualifications

• High school diploma or GED.
• At least six months of customer service or sales experience.
• Stable work history and a professional demeanor.
• Strong communication, computer, and problem-solving skills.

Responsibilities

• Speak with customers to understand their financial situations and identify appropriate payment solutions.
• Handle inbound and outbound calls with professionalism, patience, and empathy.
• Help customers work toward resolving their account balances.
• Protect confidential customer information.
• Follow all applicable federal and state regulations and company procedures.
• Work toward performance goals related to call quality, customer resolutions, and collection results.

Skills

Customer service

Communication skills

Problem solving

Discretion with confidential info

Education

High school diploma or GED

Tools

CRM software

Job description

FirstSource Advantage in Amherst, NY is seeking an Account Representative to join our collections team in-office. You will speak with customers to understand their financial situations, offer payment solutions, and guide them toward balances resolution while protecting confidential information.

Ideal candidates have at least six months of customer service or sales experience, strong communication and problem-solving skills, and a professional demeanor.