Collections Account Specialist – Growth & Training

Firstsource Healthcare; Town of Amherst (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Employee recognition programs

Job summary

FirstSource Advantage in Amherst, NY is seeking a full-time Account Representative to support collections efforts. The role is an in-office position focused on speaking with customers, understanding their financial situations, and identifying payment solutions.

Ideal candidates have a high school diploma or GED and at least six months of customer service or sales experience, with strong communication and problem-solving skills.

Qualifications

• High school diploma or GED required.
• Customer service or sales experience helpful.
• Ability to handle confidential information with care and discretion.

Responsibilities

• Speak with customers to understand financial situations and identify payment solutions.
• Handle inbound and outbound calls with professionalism and empathy.
• Help customers resolve account balances and move toward resolution.
• Follow all applicable federal and state regulations and company procedures.
• Work toward performance goals related to call quality and collections results.

Skills

Communication

Customer service

Problem-solving

Confidentiality

Reliability

Self-motivation

Education

High school diploma or GED

Job description

FirstSource Advantage in Amherst, NY is seeking a full-time Account Representative to support collections efforts. The role is an in-office position focused on speaking with customers, understanding their financial situations, and identifying payment solutions.

Ideal candidates have a high school diploma or GED and at least six months of customer service or sales experience, with strong communication and problem-solving skills.