Account Representative

firstsourc; New York (NY); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan with company 


Paid time off

Employee recognition programs

Job summary

FirstSource Advantage in Amherst, NY is seeking an Account Representative to join our collections team in-office. You will speak with customers to understand their financial situations, offer payment solutions, and guide them toward balances resolution while protecting confidential information.

Ideal candidates have at least six months of customer service or sales experience, strong communication and problem-solving skills, and a professional demeanor.

Qualifications

• High school diploma or GED.
• At least six months of customer service or sales experience.
• Stable work history and a professional demeanor.
• Strong communication, computer, and problem-solving skills.

Responsibilities

• Speak with customers to understand their financial situations and identify appropriate payment solutions.
• Handle inbound and outbound calls with professionalism, patience, and empathy.
• Help customers work toward resolving their account balances.
• Protect confidential customer information.
• Follow all applicable federal and state regulations and company procedures.
• Work toward performance goals related to call quality, customer resolutions, and collection results.

Skills

Customer service

Communication skills

Problem solving

Discretion with confidential info

Education

High school diploma or GED

Tools

CRM software

Job description

Account Representative (Full-Time)

FirstSource Advantage | Amherst, NY*This is an In Office Position*

Build a Career Where Your Work Matters

Firstsource Advantage is looking for motivated, customer-focused individuals to join our Amherst team as Account Representatives in Collections. This is more than just a job—it is an opportunity to develop valuable skills, earn performance-based rewards, and build a stable career within a supportive, team-oriented environment.

What You’ll Do

• Speak with customers to understand their financial situations and identify appropriate payment solutions
• Handle inbound and outbound calls with professionalism, patience, and empathy
• Help customers work toward resolving their account balances
• Protect confidential customer information
• Follow all applicable federal and state regulations and company procedures
• Work toward performance goals related to call quality, customer resolutions, and collection results

What We’re Looking For

• High school diploma or GED
• At least six months of customer service or sales experience
• Stable work history and a professional demeanor
• Strong communication, computer, and problem-solving skills
• Ability to handle confidential information with care and discretion
• Reliable, self-motivated, and goal-oriented
• Comfortable working in a performance-driven environment

Why Join Firstsource?

• Paid Training: Receive the training and support needed to succeed
• Career Advancement: We promote from within and support professional growth
• Meaningful Work: Help customers identify solutions and move toward greater financial stability
• Supportive Culture: Join a collaborative team that recognizes strong performance
• Skill Development: Gain valuable experience in customer service, financial services, negotiation, and account resolution

Benefits Available After 90 Days

• Medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off
• Employee recognition programs

The statements above are intended to describe the general nature and level of work being performed by people assigned to this position. Other duties may be assigned as needed.

Firstsource Transaction Services USA, Inc. is an equal opportunity employer that does not discriminate based on age (40 and over), race, color, religion, sex, national origin, protected veteran status, disability, sexual orientation, gender identity, or any other protected class in accordance with applicable law.

It is the policy of the Company to seek and employ qualified individuals at all locations and facilities and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance qualified individuals with disabilities, disabled veterans, and other eligible veterans.