Collections CSR - Impactful, Hybrid Work & Benefits

Creditech Inc; Bangor (Northampton County); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Paid Time Off

Wellness Program

401(k) with Profit Sharing

Employee Assistance Program

FSA & HSA Options

Travel Insurance

Casual business work environment

Job summary

Creditech is seeking a Customer Service Representative to join our Bangor, PA office in the Collections team. You will resolve account inquiries using strong communication and analytical skills in a fast-paced environment.

Responsibilities include outbound and inbound calls, updating account information, and supporting training for new employees. Required: high school diploma and 1–3 years related experience; 17.48 USD per hour.

Qualifications

• High School Diploma or equivalent; 1–3 years related experience and/or training; or equivalent combination of education and experience.
• Computer and keyboarding skills
• Ability to manage difficult or emotional customer situations
• Situation analysis and problem-solving skills

Responsibilities

• Manage and work assigned collection accounts using internal systems, including initiating outbound calls, responding to inquiries, sending correspondence, and updating account information.
• Handle inbound calls and consumer requests professionally while maintaining accurate notes and account statuses until resolution or escalation.
• Support team operations by meeting scheduling expectations, assisting with training new employees, and performing other duties as assigned.

Skills

Strong communication

Analytical skills

Customer service

Problem solving

Education

High School Diploma or equivalent

Tools

CRM systems

Job description

Creditech is seeking a Customer Service Representative to join our Bangor, PA office in the Collections team. You will resolve account inquiries using strong communication and analytical skills in a fast-paced environment.

Responsibilities include outbound and inbound calls, updating account information, and supporting training for new employees. Required: high school diploma and 1–3 years related experience; 17.48 USD per hour.